Solving Diskette And Diskette Drive Problems - Compaq Presario 1900 XL1 Maintenance & Service Manual

Troubleshooting Section
Solving CD/DVD Drive Problems
Some common causes and solutions for CD/DVD drive problems are listed in the following table.
Problem
CD/DVD drive cannot read a compact
disc or digital versatile disc.

Solving Diskette and Diskette Drive Problems

Some common causes and solutions for diskette and diskette drive problems are listed in the following table.
Problem
Diskette drive cannot write to a
diskette.
file:///C|/download/www.compaq.com/athome/support/msgs/1900XL/5solving.html (3 of 8)6/27/2004 11:46:30 AM
Battery pack has partially self-
discharged.
Battery pack is being exposed to
high temperatures or extremely
cold temperatures.
Solving CD/DVD Drive Problems
Probable Cause
Compact disc or digital versatile
disc is upside down or is
improperly inserted in the CD/DVD
drive.
CD is CD Plus or Pregap/Track 0
type.
Solving Diskette and Diskette Drive Problems
Probable Cause
Diskette is write-protected.
Computer is writing to the wrong
drive.
Not enough space is left on the
diskette.
Condition the battery pack by fully
charging, fully discharging, then fully
recharging it.
To maintain the charge, leave
battery packs in the computer when
it is connected to external power.
If the computer is disconnected from
external power for more than two
weeks, remove battery packs from
the computer to reduce the
discharge rate.
Keep the battery pack within the
recommended temperature ranges.
Operating: 50° F to 104° F
(10° C to 40° C)
Storage: -4° F to 86° F
(-20° C to 30° C )
Recharge the battery pack.
Solution(s)
Open the CD/DVD loading tray, lay
the compact disc or digital versatile
disc in it (label side up), then close
the tray.
Cannot read these type CDs in 24x.
Remove the CD.
Solution(s)
Disable the diskette's write-protect
feature or use a diskette that is not
write-protected.
Check the drive letter in the path
statement.
Use another diskette.