Gateway Solo 9550 User Manual page 282

Chapter 17: Troubleshooting
Use the modem cable that came with your computer. Some telephone
cables do not meet required cable standards and may cause problems with
the modem connection.
Shut down and restart your computer.
Run Windows modem diagnostics.
To run modem diagnostics in Windows XP or Windows 2000:
1
2
3
4
5
To run modem diagnostics in Windows Me and Windows 98:
1
2
3
4
276
Close all open programs.
Click , then select
Start
icon, click
Modem Options
Click/double-click the
tab.
Modems
Click to select your modem, then click
Properties window opens.
Click the
Diagnostic
modem appears, the modem passed diagnostics. If no modem
information is available, a white screen appears with no data, or if
you get an error such as "port already open" or "the modem has
failed to respond," the modem did not pass diagnostics.
Close all open programs.
Click , then select
Start
the icon, click
Modems
Double-click the
Modems
opens.
Click the
Diagnostic
modem, then click
If information about the modem appears, the modem passed
diagnostics. If no modem information is available, a white screen
appears with no data, or if you get an error, the modem did not pass
diagnostics. Contact Gateway technical support.
www.gateway.com
. If you do not see the
Control Panel
Switch to Classic View
Phone and Modem Options
tab, then
Query Modem
, then
Settings Control Panel
view all control panel options
icon. The Modems Properties dialog box
tab, click the COM port next to the name of the
. The Modem Info dialog box opens.
More Info
Phone and
.
icon, then click the
. The Modem
Properties
. If information about the
. If you do not see
.