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74
Troubleshooting
Symptoms
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The remote control does not
work properly.
NOTE
6
If you observe any of the following symptoms:
•
Some of the front panel LEDs do not light.
•
The DVR does not operate normally.
You can reboot the DVR as follows:
1. Turn off the DVR and turn it on again after a few seconds.
2. When the recorder does not work normally after rebooting, contact the service center.
E-mail reception failed without SMTP server setting.
•
Make sure the network is correctly set.
•
Make sure the mail address is input correctly.
•
Check the spam mail setting of the input mail address.
(If you set the spam mail, some mails are deleted automatically or classified in the spam mail box)
•
Some of SMTP mail services do not support an E-mails from private SMTP servers. In this case use the
public SMTP server.
E-mail reception failed even if the SMTP server was set.
•
When the [Please check the SMTP information or internet cable] message is displayed.
-
Check the SMTP server address.
-
Check the SMTP port number. (Default setting is 25)
-
Check the network settings.
•
When the [Please check the authentication information] message is displayed.
-
Check the user name.
-
Check the password.
•
The mail reception failed without error message.
-
Check the receiver's mail address.
-
Check your E-mail is not classified as a spam mail on the receiver's mail setting.
Check the batteries in the remote control.
Check the ID setting for the remote control (See the page 29).
Cause & Solution
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