Troubleshooting; General Operation - ATEN CL5716I User Manual

Troubleshooting

General Operation

Problem
I am confused about which
equipment the terms Local and
Remote refer to.
Erratic Operation
I have been given an account
but I am unable to log in.
I can't access the switch, even
though I have specified the IP
address and port number
correctly.
When logging in from a browser,
the following message appears:
404 Object Not Found.
Sudden loss of network
connection.
No remote server video display
on the client computer.
No remote server video display
on the client computer, but
mouse movements appear on
the local console and mouse
clicks have no effect
See Terminology, page xvi for details.
The KVM over IP switch needs to be started before
any cascaded switches.
1. Make sure to power it on before powering on the
switch.
2. If the cascaded switch was started before the
KVM over IP switch, reset or restart the
cascaded switch.
Press and release the Reset switch (see Reset
Switch, page 14).
1. Make sure that you have correctly specified your
Username and Password.
2. Make sure that the administrator has given you
the necessary permission to access the switch.
3. Ask your administrator to see if the switch is
under CC management. If it is, he will have to
resolve the situation either by disabling CC
management on the switch (see page 150), or by
deselecting it on the CC server (see the CC User
Manual for details).
If the switch is behind a router, the router's Port
Forwarding (also referred to as Virtual Server)
feature must be configured. See Port Forwarding,
page 223, for details.
If a login string has been set, make sure to include
the forward slash and correct login string when you
specify the KVM over IP switch's IP address.
(See Login String, page 162.)
Close your connection to the KVM over IP switch.
Wait approximately 30 seconds, and log in again.
Set the remote server resolution to 1280 x 1024 or
less.
Press and release the left Alt key, then press and
release the right Alt key.
Resolution
Appendix
209