Troubleshooting - Alesis ControlPad Reference Manual

TROUBLESHOOTING

Symptom
The display does not
light up.
MIDI:
No sound from target
device.
Cause
No power.
ControlPad USB not
properly connected.
Problems caused by use
of a USB hub.
Software application
not set up to receive
MIDI data from
ControlPad controller.
Software application
not receiving MIDI
data.
ControlPad's MIDI
channel not the same as
application's incoming
MIDI channel.
ControlPad's 5-pin
MIDI OUT not
connected to sound
source's MIDI IN.
Solution
If you are using USB power, check that the power
switch on the back of the ControlPad is ON. If you
are using an AC adapter, check that the adapter is
plugged into a live power outlet and that the power
switch is ON.
Check your computer's USB connections to confirm
that the ControlPad is recognized and installed. Turn
you computer off and then on again if necessary.
(Choose "shut down" rather than "restart" to ensure
that the USB devices are properly reset.)
Try unplugging the ControlPad from any USB hubs
and connecting directly to the computer.
Ensure that the ControlPad or "USB" MIDI device is
listed as an active MIDI source in your application.
Many software applications have MIDI IN and OUT
indicators. Play some pads and look for the MIDI IN
light to indicate activity.
Be sure that the ControlPad is sending on the channel
that the target device expects.
Ensure that any 5-pin cables are connected to the
proper inputs and outputs.
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