Troubleshooting - Alesis Trigger iO Reference Manual

TROUBLESHOOTING

SYMPTOM
The display does not light
up.
MIDI:
No sound from target
device.
My footswitch behaves in
an opposite manner.
My pad is triggering even
when no pads are hit.
CAUSE
No power.
Trigger IO USB not properly
connected.
Problems caused by use of a
USB hub.
Software application not set up to
receive MIDI data from Trigger IO
controller.
Software application not receiving
MIDI data.
Trigger IO's MIDI channel not the
same as application's incoming
MIDI channel.
Trigger IO's 5-pin MIDI OUT not
connected to sound source's
MIDI IN.
Footswitch was plugged in after
power was turned on.
The pad's Gain setting is set too
high or the Threshold is too low.
26
SOLUTION
If you are using USB power, check that the
power switch on the back of the Trigger IO is
in the OUT (USB) position. If you are using
an AC adapter, check that the adapter is
plugged into a live power outlet and that the
power switch is in the IN (AC) position.
Check your computer's USB connections to
confirm that the Trigger IO is recognized and
installed. Turn you computer off and then on
again if necessary. (Choose "shut down"
rather than "restart" to ensure that the USB
devices are properly reset.)
Try unplugging the Trigger IO from any USB
hubs and connecting directly to the computer.
Ensure that the Trigger IO or "USB" MIDI
device is listed as an active MIDI source in
your application.
Many software applications have MIDI IN and
OUT indicators. Play the triggers and look for
the MIDI IN light to indicate activity.
Be sure that the Trigger IO is sending on the
channel that the target device expects.
Ensure that any 5-pin cables are connected to
the proper inputs and outputs.
If using a footswitch with the INC/DEC input,
turn the unit's power off, wait a moment, and
then turn it on again. Please always make
sure that footswitches and triggers are
connected to the Trigger IO prior to powering
on the unit.
For other footswitches, go to Trigger Type
and reselect the type with the footswitch in the
UP position.
Lower the pad's Gain setting or raise the
Threshold setting.