Google Cloud Print Problems - Oki ES5442 Advanced Manual

Google Cloud Print Problems

• The machine cannot be registered in Google Cloud Print.
Point to check
Is the machine connected to a Register again from the beginning.
network?
• Unable to print.
Point to check
Is the machine registered in Google Register the machine in Google Cloud
Cloud Print correctly? Print correctly.
Is there any error in the connection Open the Web page of this machine,
status of the machine? and check the connection by following
the procedure below.
Log In as the Administrator and Select
> [View Info] > [Network] > [Google
Cloud Print], and then check [XMPP
Status] and [HTTP Status]. If
[Error(error code)] is displayed, refer
to "Error code is displayed" in this
topic.
Do you use a corporate internal Check that the XMPP(5222) port is
network? opened.
For detail on the network, contact your
network administrator.
• Even after the machine was deleted from Google Cloud Print, the registration
information remains on the management screen.
Point to check
Did you delete the registration Delete the machine on the
information with the machine management screen of Google Cloud
connected to a network? Print.
• Even after the machine was deleted from Google Cloud Print, the registration
information remains in the machine.
Point to check
Did you delete the machine on the Delete the registration information
management screen of Google from the operator panel of the
Cloud Print? machine.
Solution Reference
Setting Google Cloud Print
Solution Reference
Checking Google Cloud Print
Registrations
Setting Google Cloud Print
Web Page of This Machine
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Solution Reference
Checking That Deletion is
Complete
Solution Reference
Checking That Deletion is
Complete
• An error code is displayed on the panel
If an error occurs, the error code (8-digit alphanumeric value) is displayed on the
operator panel of the machine. Check the first three characters, or last two digits
of the error code, and then follow the procedure of the error code list.
• Error code list
An "x" in the error code list means any alphanumeric characters.
Error code
00000000 The machine is operating normally.
10axxx13 A connection error with the HTTP server (server
authentication error).
10bxxx13
Access the Web page (http://(IP address of this machine)
10cxxx13
of the machine, and then check the imported CA license.
Alternatively, update the firmware.
10axxx16 A connection error with the proxy server (server
authentication error).
10bxxx16
Access the Web page (http://(IP address of this machine)
10cxxx16
of the machine, and then check the imported CA license.
Alternatively, update the firmware.
103xxx83 A connection error with the XMPP server (server
authentication error).
10bxxx83
Access the Web page (http://(IP address of this machine)
of the machine, and then check the imported CA license.
Alternatively, update the firmware.
103xxx86 A connection error with the proxy server (server
authentication error).
10bxxx86
Access the Web page (http://(IP address of this machine)
of the machine, and then check the imported CA license.
Alternatively, update the firmware.
xxxxxx11 An error with the DNS server has occurred.
Check the DNS server setting of the machine.
xxxxxx12 Failed to connect to the HTTP server.
The connection cannot be established due to your network
environment.
Check with your network administrator.
xxxxxx13 An HTTP server connection error.
The connection cannot be established due to your network
environment.
Check with your network administrator.
xxxxxx14 An error with the DNS server has occurred.
Check the DNS server setting of the machine or the setting
of the proxy server name.
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Solution Reference
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About Importing the CA
Licenses of the Proxy Server
About Importing the CA
Licenses of the Proxy Server
About Importing the CA
Licenses of the Proxy Server
About Importing the CA
Licenses of the Proxy Server
Checking Google Cloud Print
Registrations
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Checking Google Cloud Print
Registrations
4. Troubleshooting