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EN
Problem
Date/time is not displayed when the
SLA5500NS is switched on.
The SLA5500NS does not react to
remote commands and hangs in the
UPnP Menu structure.
Unable to browse music files.
Unable to play music file
Presets do not work anymore after a
new CD is ripped or a server is reset.
40
Troubleshooting
Possible Cause
•
Solution
Power unavailable.
•
Check that the SLA5500NS power cable is properly connected and that the
power is switched on.
SLA5500NS is not known to the network.
•
Check that the MAC address for the SLA5500NS has been entered correctly in
the wireless network's MAC Access Control. Turn off the Wireless Music
Receiver and turn it on again.
Internet unavailable.
•
Check that the Internet base station has an active connection to the Internet.
Wireless network incorrectly configured.
•
Open the SLA5500NS Wireless Music Receiver PC Utility and select the Wireless
Music Link that has the problem. Click the 'Profiles' button and check that the
active profile is correctly configured for your network. Turn on the SLA5500NS
and ensure that the correct profile has been selected under Network Profiles.
This can be caused by network delays when sending out UPnP requests.
•
Make sure the SLA5500NS is connected to the power supply and that the
batteries in the remote control are fresh and inserted correctly.
Wait a few seconds and try again. If the problem persists, unplug the Wireless
Music Receiver, wait a minute, plug it in again and then turn it on again.
No music files in the Media Manager Music Library.
•
Follow the instructions under 'Installing Philips Media Manager' to add files to the
MusicLibrary.
Media Manager is not running.
•
Start the Philips Media Manager server by clicking the Media Manager icon in right
side of the Windows task bar on your computer.
File has been moved or deleted but link is still in Philips Media Manager library.
•
The Philips Media Manager library stores a link to a music file, not the file itself. If
you move or delete the music file and do not delete it or reselect it in the Philips
Media Manager Library, the SLA5500NS will be unable to locate the file. Open
Philips Media Manager and delete and/or add the track from the correct file
location.
File permissions on music file are incorrect.
•
Check that you have read access to the music file on the computer where it is
stored. If this is on a computer other than the UPnP server computer, check that
the network connection between these two computers is active.
There are limitations regarding the presets, depending on the PC Server tool used
(for example Philips Media Manager, EZ Server, Intel, Mediabolic).
•
The PC server software may not be fully compatible with the UPnP specification.
There is no workaround other than storing the presets again.
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