Dell Inspiron 13 5000 Service Manual
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Dell Inspiron 13 5000 Service Manual

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Inspiron 13 5000
Service Manual
Regulatory Model: P87G
Regulatory Type: P87G001
May 2022
Rev. A02

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Summary of Contents for Dell Inspiron 13 5000

  • Page 1 Inspiron 13 5000 Service Manual Regulatory Model: P87G Regulatory Type: P87G001 May 2022 Rev. A02...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2018 - 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: Before working inside your computer................8 Before you begin .................................8 Safety instructions................................8 Recommended tools................................9 Screw list....................................9 Chapter 2: After working inside your computer................10 Chapter 3: Removing the base cover.................... 11 Procedure..................................... 11 Chapter 4: Replacing the base cover.................... 13 Procedure.....................................13 Chapter 5: Removing the battery....................
  • Page 4 Procedure....................................25 Post-requisites...................................25 Chapter 13: Removing the fan..................... 26 Prerequisites..................................26 Procedure....................................26 Chapter 14: Replacing the fan......................27 Procedure.................................... 27 Post-requisites................................... 27 Chapter 15: Removing the solid-state drive................. 28 Prerequisites..................................28 Procedure....................................28 Chapter 16: Replacing the solid-state drive................. 30 Procedure....................................30 Post-requisites...................................30 Chapter 17: Removing the touchpad.....................31 Prerequisites..................................31 Procedure.....................................31 Chapter 18: Replacing the touchpad....................
  • Page 5 Procedure ..................................40 Post-requisites...................................40 Chapter 25: Removing the display assembly.................41 Prerequisites..................................41 Procedure.....................................41 Chapter 26: Replacing the display assembly................44 Procedure ...................................44 Post-requisites................................... 44 Chapter 27: Removing the I/O board................... 45 Prerequisites..................................45 Procedure....................................45 Chapter 28: Replacing the I/O board................... 47 Procedure ...................................47 Post-requisites...................................
  • Page 6 Chapter 36: Replacing the palm-rest and keyboard assembly............58 Procedure....................................58 Post-requisites...................................58 Chapter 37: Removing the display bezel..................59 Prerequisites..................................59 Procedure....................................59 Chapter 38: Replacing the display bezel..................60 Procedure ..................................60 Post-requisites...................................60 Chapter 39: Removing the camera....................61 Prerequisites..................................61 Procedure.................................... 61 Chapter 40: Replacing the camera....................62 Procedure ...................................62 Post-requisites...................................62...
  • Page 7 Flashing BIOS (USB key)..............................85 Fixing a no-boot issue caused by USB-boot support....................86 Enhanced Pre-Boot System Assessment (ePSA) diagnostics................86 Running the ePSA diagnostics..........................86 System diagnostic lights..............................87 Wi-Fi power cycle................................87 Chapter 53: Getting help and contacting Dell................89 Contents...

  • Page 8: Chapter 1: Before Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 9: Recommended Tools

    Recommended tools The procedures in this document may require the following tools: ● Phillips screwdriver #1 ● Plastic scribe Screw list Table 1. Screw list Component Secured to Screw type Quantity Screw image Base cover Palm-rest and keyboard M2.5x4 assembly Battery System board M2x3...

  • Page 10: Chapter 2: After Working Inside Your Computer

    After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. 1. Replace all screws and ensure that no stray screws remain inside your computer. 2. Connect any external devices, peripherals, or cables you removed before working on your computer. 3.

  • Page 11: Chapter 3: Removing The Base Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure Procedure 1.
  • Page 12 NOTE: The following steps are applicable only if you want to further remove any other component from your computer. 5. Disconnect the battery cable from the system board. 6. Press and hold the power button for 5 seconds to ground the computer and drain the flea power. Removing the base cover...

  • Page 13: Chapter 4: Replacing The Base Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure Procedure 1.

  • Page 14: Chapter 5: Removing The Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 15 Removing the battery...

  • Page 16: Chapter 6: Replacing The Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 17: Chapter 7: Removing The Memory Module

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 18 Removing the memory module...

  • Page 19: Chapter 8: Replacing The Memory Module

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 20: Chapter 9: Removing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 21 Removing the wireless card...

  • Page 22: Chapter 10: Replacing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 23: Post-Requisites

    Post-requisites Replace the base cover. Replacing the wireless card...

  • Page 24: Chapter 11: Removing The Coin-Cell Battery

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.

  • Page 25: Chapter 12: Replacing The Coin-Cell Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 26: Chapter 13: Removing The Fan

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...

  • Page 27: Chapter 14: Replacing The Fan

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 28: Chapter 15: Removing The Solid-State Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive.
  • Page 29 Removing the solid-state drive...

  • Page 30: Chapter 16: Replacing The Solid-State Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive.

  • Page 31: Chapter 17: Removing The Touchpad

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 32 Removing the touchpad...

  • Page 33: Chapter 18: Replacing The Touchpad

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 34: Chapter 19: Removing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...

  • Page 35: Chapter 20: Replacing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 36: Chapter 21: Removing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.

  • Page 37: Chapter 22: Replacing The Heat Sink

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor.

  • Page 38: Chapter 23: Removing The Power-Adapter Port

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 39 3. Disconnect the power-adapter port cable from the system board. 4. Lift the power-adapter port, along with its cable, off the palm-rest and keyboard assembly. Removing the power-adapter port...

  • Page 40: Chapter 24: Replacing The Power-Adapter Port

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 41: Chapter 25: Removing The Display Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 42 5. Slide and remove the palm-rest and keyboard assembly off the display assembly. 6. After performing all the above steps, you are left with display assembly. Removing the display assembly...
  • Page 43 Removing the display assembly...

  • Page 44: Chapter 26: Replacing The Display Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 45: Chapter 27: Removing The I/O Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 46 3. Open the latch that secures the I/O-board cable, then disconnect the cable from the I/O board. 4. Open the latch securing the fingerprint reader cable, then disconnect the cable from the I/O board–Optional for computers shipped with fingerprint readers. 5.

  • Page 47: Chapter 28: Replacing The I/O Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 48: Chapter 29: Removing The Power Button

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...

  • Page 49: Chapter 30: Replacing The Power Button

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 50: Chapter 31: Removing The Power Button With Fingerprint Reader

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Applicable only for computers that are shipped with fingerprint reader.

  • Page 51: Chapter 32: Replacing The Power Button With Fingerprint Reader

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Applicable only for computers that are shipped with fingerprint reader.

  • Page 52: Chapter 33: Removing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 53 10. Remove the six screws (M2x2) that secure the system board to the palm-rest and keyboard assembly. 11. Lift the system board off the palm-rest and keyboard assembly. Removing the system board...

  • Page 54: Chapter 34: Replacing The System Board

    6. Replace the base cover. Entering the Service Tag in the BIOS setup program 1. Turn on or restart your computer. 2. Press F2 when the Dell logo is displayed to enter the BIOS setup program. Replacing the system board...
  • Page 55 3. Navigate to the Main tab and enter the Service Tag in the Service Tag Input field. NOTE: Service tag is the alphanumeric identifier located at the back side of your computer. Replacing the system board...

  • Page 56: Chapter 35: Removing The Palm-Rest And Keyboard Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 57 Removing the palm-rest and keyboard assembly...

  • Page 58: Chapter 36: Replacing The Palm-Rest And Keyboard Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 59: Chapter 37: Removing The Display Bezel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...

  • Page 60: Chapter 38: Replacing The Display Bezel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 61: Chapter 39: Removing The Camera

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...

  • Page 62: Chapter 40: Replacing The Camera

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 63: Chapter 41: Removing The Display Panel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 64 Removing the display panel...

  • Page 65: Chapter 42: Replacing The Display Panel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 66: Chapter 43: Removing The Display Hinges

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...

  • Page 67: Chapter 44: Replacing The Display Hinges

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 68: Chapter 45: Removing The Display Cable

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...

  • Page 69: Chapter 46: Replacing The Display Cable

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 70: Chapter 47: Removing The Display Back-Cover And Antenna Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...

  • Page 71: Chapter 48: Replacing The Display Back-Cover And Antenna Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 72: Chapter 49: Downloading Drivers

    Downloading the network driver Downloading the audio driver 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 73: Downloading The Usb 3.0 Driver

    After driver installation Downloading the USB 3.0 driver 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Click Product support enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 74: Downloading The Media-Card Reader Driver

    After driver installation Downloading the media-card reader driver 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 75: Downloading The Chipset Driver

    Downloading the chipset driver 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 76: Chapter 50: System Setup

    Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: ● Access System Setup by pressing F2 key ●...

  • Page 77: Bios Overview

    Entering BIOS setup program 1. Turn on (or restart) your computer. 2. During POST, when the DELL logo is displayed, watch for the F2 prompt to appear, and then press F2 immediately. NOTE: The F2 prompt indicates that the keyboard is initialized. This prompt can appear very quickly, so you must watch for it, and then press F2.
  • Page 78 Table 9. System setup options—System information menu General-System Information System Information BIOS Version Displays the BIOS version number. Service Tag Displays the Service Tag of the computer. Asset Tag Displays the Asset Tag of the computer. Ownership Tag Displays the ownership tag of the computer. Manufacture Date Displays the manufacture date of the computer.
  • Page 79 Table 9. System setup options—System information menu (continued) General-System Information Battery Information Displays the battery health information. Boot Sequence Boot Sequence Displays the boot sequence. Boot List Option Displays the available boot options. Advanced Boot Options Enable Legacy Option ROMs Enable or disable the Legacy Option ROMs.
  • Page 80 Table 12. System setup options—Security menu (continued) Security Non-Admin Setup Changes Determines whether changes to the setup option are permitted when an administrator password is set. UEFI Capsule Firmware Updates Enable or disable BIOS updates through UEFI capsule update packages. PTT Security Enable or disable Platform Trust Technology (PTT) visibility to the operating system.
  • Page 81 Table 14. System setup options—Intel Software Guard Extensions menu (continued) Intel Software Guard Extensions Default: Disabled. USB Wake Support Enable the USB devices to wake the computer from Standby. Peak Shift Enable or disable the minimal usage of AC power at times of peak demand. Primary Battery Charge Configuration Set the primary battery charge settings with a preselected custom charge start and stop.
  • Page 82 SupportAssist System Resolution Auto OS Recovery Threshold Control the automatic boot flow for SupportAssist System Resolution Console and for Dell OS Recovery tool. SupportAssist OS Recovery Enable or disable the boot flow for SupportAssist OS Recovery tool in the even of certain system errors.

  • Page 83: Chapter 51: System And Setup Password

    System and setup password Table 20. System and setup password Password type Description System password Password that you must enter to log on to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer. You can create a system password and a setup password to secure your computer.

  • Page 84: Clearing Cmos Settings

    3. Wait for one minute. 4. Replace the coin-cell battery. 5. Replace the base cover. Clearing BIOS (System Setup) and System passwords Contact Dell technical support to clear the forgotten passwords. For more information, see www.dell.com/contactdell. System and setup password...

  • Page 85: Chapter 52: Troubleshooting

    3. Copy the BIOS setup program file to the bootable USB drive. 4. Connect the bootable USB drive to the computer that needs the BIOS update. 5. Restart the computer and press F12 when the Dell logo is displayed on the screen. Troubleshooting...

  • Page 86: Fixing A No-Boot Issue Caused By Usb-Boot Support

    Either disconnect USB devices before booting or follow these steps to fix the no-boot issue. 1. Turn on or restart your computer. 2. Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup program. The BIOS setup program is displayed.

  • Page 87: System Diagnostic Lights

    System diagnostic lights Power and battery-status light Indicates the power and battery-charge status Solid white — Power adapter is connected and the battery has more than 5 percent charge. Amber — Computer is running on battery and the battery has less than 5 percent charge. ●...
  • Page 88 6. Turn on the modem. 7. Turn on your computer. Troubleshooting...

  • Page 89: Chapter 53: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 22. Self-help resources Information about Dell products and services www.dell.com Dell Help & Support app Tips Contact Support In Windows search, type Contact Support, and press Enter.

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