Product Status Messages - Epson XP-970 User Manual

Product Status Messages

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Parent topic: Solving Problems
You can often diagnose problems with your product by checking the messages on its LCD screen. You
can also select the help icon to see help information and how-to instructions on the screen.
LCD screen message Condition/solution
Printer error. Turn on the Turn the product off and then back on again. If the error continues, check for
printer again. See your a paper jam or any protective material inside the product. If there is no paper
documentation for more jam or protective material, contact Epson for support.
details.
An error occurred while The external storage device, such as a memory card, may be damaged.
saving. Check and if Check the device.
necessary, change the
memory device.
Ink is low. You can continue printing until you are prompted to replace the ink
cartridges. Make sure you have replacement cartridges available. You
cannot print in color after an ink cartridge is expended.
Ink cartridge(s) are low. Select Proceed, then select Continue printing, Replace before printing,
Print job may not print or No, cancel printing.
completely.
If you select Continue printing, the print job may fail and the paper may
eject. Cancel the print job and replace the cartridge.
You need to replace the The ink cartridge is expended. Replace the cartridge.
following ink
cartridge(s).
The printer's borderless The ink pads are near the end of their service life and the message will be
printing ink pad is displayed until the ink pad is replaced. Contact Epson for support. (To
nearing the end of its resume printing, select OK.)
service life. It is not a
user-replaceable part.
Please contact Epson
support.
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