Troubleshooting - Zte ZXHN H1600 Maintenance Management Manual

Chapter 9

Troubleshooting

The Power indicator on the front panel is off after the power button is pressed.

→ Power switch does not turn on.
→ The power adapter is not correctly connected to the device. Be sure to use the
power adapter supplied with the device.
The green LAN indicator on the front panel is off after the device is powered

on.
→ The corresponding LAN link is not established.
→ The Ethernet cable is not correctly connected to the LAN interface.
→ The network device connected to the LAN interface is not powered on.
The Broadband indicator on the front panel is off after the device is powered

on.
→ The WAN link is not established.
→ The Ethernet cable is not correctly connected to the WAN interface.
→ Please contact the service provider for help.
Unable to connect to the network.

→ Check that the Ethernet cable is correctly connected to the WAN interface and
the Ethernet cable is correctly connected to the LAN interface.
→ Check that the WAN indicator on the front panel is on and the Internet indicator
on the front panel is solid green or flashing green.
Restore the factory default settings.

After the power is on, use a needle to press the button for over 5 seconds to restore
the default factory settings.
Sometimes, the DSL users cannot access to the Internet normally.

First check whether the ZXHN H1600 is in the normal state (Check the in- dicators
according to this user manual). If yes, the computer or application network may be
faulty. This is unrelated with DSL. If the ZXHN H1600 is ab- normal, check the status
of indicators one by one to remove the fault.
It is suggested to check the following items before seeking help from opera- tors:
1. The DSL telephone cable connectors are proper.
SJ-20200218145027-006 | 2021-03-04(R1.0) 9-1