Appendix. Getting Help And Technical Assistance; Searching Knowledge Bases; Contacting Ibm Support - IBM 7199-92X Installation And User Manual

Appendix. Getting help and technical assistance

This section describes the following options for obtaining support for IBM
products:
v "Searching knowledge bases"
v "Contacting IBM Support"

Searching knowledge bases

If you encounter a problem, you want it resolved quickly. You can search the
available knowledge bases to determine whether the resolution to your problem
was already encountered and is already documented.
Documentation
IBM Support

Contacting IBM Support

IBM Software Support provides support for this appliance, as noted in the IBM
Software Support Handbook (http://www14.software.ibm.com/webapp/set2/sas/
f/handbook/home.html). IBM Software Support can help debug problems with the
appliance, including CRUs.
Before contacting IBM Support, verify that you have met the following criteria:
v Your company has an active maintenance contract.
v You are authorized to submit problems.
v You have the appliance serial number.
v You have the customer number that was used to purchase the appliance.
You can submit a software problem report to IBM for the WebSphere DataPower
appliance in one of two ways:
1. Use the service request (SR) problem submission web page. You will need to
2. Contact IBM via telephone. See the directory of worldwide contacts in the IBM
© Copyright IBM Corp. 2011
The IBM WebSphere DataPower XC10 Appliance Information Center
provides extensive product documentation. See the IBM WebSphere
DataPower XC10 Appliance Information Center at http://
publib.boulder.ibm.com/infocenter/wdpxc/v2r0/index.jsp.
If you are unable to find a resolution in the documentation, use the Search
Support feature from the product-specific support page.
From the Search Support (this product) area of the product-specific
support page, search the following IBM resources:
v IBM technote database
v IBM downloads
®
v IBM Redbooks
v IBM developerWorks
sign in with your IBM user ID and password.
Software Support Handbook at http://www14.software.ibm.com/webapp/
set2/sas/f/handbook/home.html for the appropriate support telephone
number.
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