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Troubleshooting guide
PROBLEM
No espresso
pours
Espresso pours
out in drips
(Over extracted)
Espresso does
not have any
rema, or crema
is thin (Under
extracted)
Espresso shot
volume too much
or too little
Espresso tastes
bitter
Possible cause
No water in the water tank.
Coffee grind is too fine.
Too much coffee in the filter
basket.
Coffee grinds tamped too hard.
Custom shot volume being used.
Filter basket is blocked.
Group head is dirty.
Group head is blocked.
Coffee grinds are too fine.
Too much coffee in the filter
basket.
Coffee grinds tamped too hard.
Machine has scale build up.
Coffee beans are old or dry.
Coffee grinds too coarse.
Not enough coffee in the filter
basket.
Grinds not tamped (compacted)
enough.
Custom shot volumes being
used.
Type of coffee beans being used.
Custom extraction temperature
being used.
What to do
Fill water tank with water. Prime water
through the group head, press the 1 CUP
button. Allow water to run through.
Change to a coarser grind.
Dose less coffee grinds.
Apply less force during tamping.
Reset to the default shot volumes. See
Customisable - shot volumes, page 20.
See Care and cleaning, page 7.
A cleaning cycle is required.
See Cleaning cycle, page 25.
A descaling cycle is required.
See Descaling cycle, pages 28-29
Change to a coarser grind.
Dose less coffee grinds.
Apply less force during tamping.
A descaling cycle is required. See
Descaling cycle, pages 28-29
Use freshly roasted coffee beans. See Tips
for coffee and tamping, page 14.
Change to a finer grind.
Dose more coffee grinds.
Tamp more firmly. See Espresso extraction
guide, page 15.
Restore to default shot volumes or change
your custom shot volumes. See Customisable
- shot volumes, page 20.
Try different brands of coffee beans.
Use the default 92°C extraction
temperature. See Customisable -
extraction temperature, page 22.
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