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16. Troubleshooting
Timer and indicator lights are blinking rapidly
• The machine has not been cooled down after frothing milk
Place an empty cup under the steam wand and turn the steam control knob to
the open position. Allow hot steam to be released from heating system. Once all
steam is released, turn the steam control knob to the closed position.
Water leaks from the bottom of the espresso machine.
• There is too much water in the drip tray.
Clean and dry the drip tray and replace.
• The machine has possible internal defect.
Contact Customer Service.
Coffee runs down the side of the portafilter.
• Portafilter not properly inserted.
Turn the handle of the portafilter further to the right.
• Edge of sieve not free of ground coffee.
Turn OFF the appliance, remove the portafilter and clean the edges of the sieve.
• Sealing ring inside brew head is dirty.
Turn OFF the appliance, remove the portafilter and brew head screen (Fig. 7)
and clean sealing ring with a hot damp cloth.CAUTION! HOT!
• Sealing ring no longer has elasticity.
Sealing ring must be replaced. Please contact Customer Service.
Very little or no coffee flows through the portafilter.
• No water in water tank.
Fill water tank with fresh, cold water.
• The screen inside the brew head is blocked.
Brew water through the screen without the portafilter inserted. If no water
comes through, unscrew the screen and clean and replace. See chapter 14.
• The sieve is blocked.
Clean the sieve, insert into the portafilter and pump water through without
coffee. If no water comes through the sieve call Customer Service to order a
replacement sieve.
Espresso brews out in slow drips.
• Coffee grounds are too fine or packed down too firmly.
Do not tamp coffee grounds as hard. Use a coarser grind of coffee.
• Machine blocked by calcium deposits.
Descale the appliance. See chapter 15.
No crema.
• Coffee old or too dry.
Use fresh coffee that is ground right before brewing.
• Water pushes through the coffee too fast. Coffee too coarse.
Use a finer grind. Use 1 scoop of ground coffee per cup.
14
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