Chapter 5. Resolving Installation Issues - Lenovo ThinkSystem ST50 V2 Setup Manual

Chapter 5. Resolving installation issues

Follow this procedure to resolve issues that you might have when setting up your system.
Use the information in this section to diagnose and resolve problems that you might encounter during the
initial installation and setup of your server.
• "The server does not power on" on page 109
• "The server immediately displays the POST Event Viewer when it is turned on" on page 109
• "Embedded hypervisor is not in the boot list" on page 109
• "Server cannot recognize a drive" on page 110
• "Displayed system memory less than installed physical memory" on page 110
• "A Lenovo optional device that was just installed does not work." on page 111
• "Voltage planar fault is displayed in the event log" on page 111
The server does not power on
Complete the following steps until the problem is solved.
Note: The power button will not function until approximately one to three minutes after the server is
connected to ac power.
1. Remove any optional devices that were installed recently. System power problems caused by addition
of a device indicates this device is either incompatible or too much for the power supply to support.
2. Make sure the power cord is securely connected to the server and to a working electrical outlet.
Disconnect and reconnect or replace the server power cord.
3. Remove and reinstall the power supply. If the problem persists, replace the power supply.
4. Disconnect and reconnect the front panel cable (see "System board components" on page 18 for the
location of the connector on the system board). If the problem persists, replace the front panel.
The server immediately displays the POST Event Viewer when it is turned on
Complete the following steps until the problem is solved.
1. Make sure that the server supports the processor.
To view processor details, go to Setup Utility and select Main ➙ System Summary.
To determine if the processor is supported for the server, see
serverproven/index.shtml
2. (Trained technician only) Make sure that the processor is installed properly.
3. Replace the following components one at a time, in the order shown, and restart the server after each
replacement.
a. (Trained technician only) processor
b. (Trained technician only) system board
Embedded hypervisor is not in the boot list
Complete the following steps until the problem is solved.
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