Troubleshooting; Troubleshooting Chart - Pentair STA-RITE INTELLIFLO3 VSF User Manual

10

TROUBLESHOOTING

Troubleshooting Chart
PROBLEM
Connection Issue -
Pump is Offline Alert
INTELLIFLO3™ VSF and INTELLIPRO3™ VSF Variable Speed and Flow Pump User' s Guide
POSSIBLE CAUSE
Pump is not receiving power
Home internet service is out or
inaccessible
Intermittent WiFi or network
connection
connectivity issues
Bluetooth
®
Poor WiFi signal to router
CORRECTIVE ACTION
Ensure the pump is receiving power.
If the pump is receiving power, the ON/STOP button will
illuminate.
Confirm that the home router is active and connected to
the internet.
1. Restart the home router. This can clear up many
typical home networking issues.
2. Cycle power the pump.
Disconnect power to the pump at the main breaker,
Wait for 1 minute and reconnect power.
3. Check the signal strength in WiFi Settings of the
Pentair Home App.
If the signal strength is insufficient, refer to the Poor
WiFi Signal section of this troubleshooting chart.
1. Stand closer to the pump when operating via
Bluetooth.
2. Restart the Pentair Home app.
3. Adjust the pump antenna.
4. Ensure smartphone permissions are given to the
pump.
1. The WiFi antenna can be relocated from the top cover
of the drive to a location with better WiFi signal.
The antenna bulkhead on the cover has a SMA
Female connector, and the antenna has a SMA Male
connector.
A SMA extension cable can be used to move the
antenna to a more favorable location such as around
the corner of a wall or outside of an enclosure.
2. Consider operating the pump in Direct Connect
mode. Refer to the Direct Connect, page 7 for
instructions.