Panasonic BL-C30 Installation Manual page 27

Troubleshooting
Problem
Camera image • ActiveX Controls are not installed in Internet Explorer.
is not displayed /
or not displayed
properly.
• The network is congested.
• The web browser is accessing the proxy server.
• You may be using the Netscape browser. This browser does not
support many features of this product.
A gray screen is • The camera is in privacy mode.
displayed.
• There are currently more than 20 simultaneous accesses to the
video (Motion JPEG).
• Operation time has been specified.
Video suddenly • The motion JPEG display period is set.
changes to still
images.
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Cause and Remedy
ActiveX Controls should be installed to display video (Motion
JPEG) (see page 11 of the Operating Instructions on the
Setup CD-ROM).
Pages may not be displayed immediately. Wait for a while.
Set the web browser to access the Internet directly (see page
107 of the Operating Instructions on the Setup CD-ROM).
Use Internet Explorer by Microsoft.
Press the privacy button on the front of the camera (see page
8) or disable the privacy mode logging into the camera as an
administrator. After that, click [Refresh] on the web browser
to display the camera image.
Reduce the number of access to below 20, or change the
video to still images.
A gray screen is displayed outside the operation time. This is
normal.
When you view video continuously, set [Unlimited] for the
limit continuous motion JPEG (see page 55 of the Operating
Instructions on the Setup CD-ROM).
Installation/Troubleshooting
27