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Chapter 28 Troubleshooting
Inspect your cables for damage. Contact the vendor to replace any damaged cables.
3
Turn the LTE Device off and on.
4
If the problem continues, contact the vendor.
5
28.3 LTE Device Access and Login
I forgot the IP address for the LTE Device.
The default IP address is 192.168.1.1.
1
If you changed the IP address and have forgotten it, you might get the IP address of the LTE Device
2
by looking up the IP address of the default gateway for your computer. To do this in most Windows
computers, click Start > Run, enter cmd, and then enter ipconfig. The IP address of the Default
Gateway might be the IP address of the LTE Device (it depends on the network), so enter this IP
address in your Internet browser.
If this does not work, you have to reset the device to its factory defaults. See
3
19.
I forgot the password.
The default admin password is 1234 and the default user password is 1234.
1
If you can't remember the password, you have to reset the device to its factory defaults. See
2
Section 1.8 on page
I cannot see or access the Login screen in the web configurator.
Make sure you are using the correct IP address.
1
• The default IP address is 192.168.1.1.
• If you changed the IP address
• If you changed the IP address and have forgotten it, see the troubleshooting suggestions for
forgot the IP address for the LTE Device.
Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick
2
Start Guide.
Make sure your Internet browser does not block pop-up windows and has JavaScript and Java
3
enabled.
218
19.
(Section on page
83), use the new IP address.
Section 1.8 on page
I
LTE-5121 User's Guide
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