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4. Troubleshooting
Problem
The auto-configuring sharing
device cannot be connected to
automatically through a wireless
dongle. (Here, the user's sharing
device must support auto-
configuration.)
Although the TV is placed close
to the AP and the dongle is
inserted into the TV, the sharing
device cannot be connected to
using auto-configuration.
Although the TV is placed close
to the AP and the dongle is
inserted into the TV, the sharing
device cannot be connected to
using auto-configuration and a
message that it is connecting is
displayed only.
When using a wireless network,
the user's sharing device cannot
be found in a search. (When
[Wireless Network Setup
Select Network] is selected or the
Search button is pressed in the
Wireless Network Setup screen)
In a network test over a wireless
connection, the second items
which include the IP address,
subnet, gateway and DNS server
fail.
In a network test over a wireless
connection, the third item,
gateway ping fails.
In a network test over a wireless
connection, the fourth item,
Internet service test fails.
In order to use the Samsung
Auto Configuration function, I did
as the user manual instructed.
I get a message that connecting
to an external network has failed.
ETC
I can see tiny amounts of alien
substances when I look at the
product edge closely.
Wi-Fi Direct
How to connect a Wi-Fi Direct
device?
4-16
Solution
1.
Check if the sharing device of the user supports auto configuration. (For a list of sharing
devices, refer to the IB or website.)
2.
If the sharing device of the user supports auto configuration, place the sharing device as
close as possible to the wireless dongle on the TV and try to re-establish the connection.
(Must be placed close to the TV to establish a connection.)"
•
Select [Menu → Setup → Network] and check if SWL is Off.
•
Check if the AP is not turned off during connection. If the AP is turned off, the TV will try to
re-establish a connection for 2 minutes.
•
If Samsung Wireless Link is On, a 5G-bandwidth wireless sharing device may not be
found in a search (restriction). If Samsung Wireless Link is Off or the product does not
have the Samsung Wireless Link function, please retry searching to find the sharing
device. (May not be found in a search depending on the settings of the wireless
→
connection.)
•
If the IP address, subnet mask and gateway were typed in manually, check that valid
values were entered. (For example, 0.0.0.0 is not valid for an IP address, subnet mask or
gateway address.) If the IP address the user entered in is invalid, change it to a valid IP
address.
1.
If the IP address is automatic and connected to a sharing device, check the settings of the
sharing device (AP) that is using a cable connection, or consult the corresponding Internet
service provider.
2.
If the IP address is manual, check that the IP address is entered in correctly. (Here, the user
should confirm if the manual IP entered in is valid.)"
•
Please consult the corresponding Internet service provider (an Internet network service
provider the user has subscribed to such as KT).
•
The Samsung Auto Configuration feature is designed to establish an auto connection
between the TV and the gateway of the AP. It performs a connection test if the AP is
connected to an external network. If the AP is not connected to an external network, a
message that establishing a connection to an external network has failed is displayed.
In this case, connect the AP to an external network. After a connection to the external
network is established through a network test, you can use the network without any
problem. Check if the AP is connected to an external network. If you perform a test when
a connection to an external network is established through a LAN cable, you will obtain
successful test results.
•
This product has been designed so that the color appears faint by coating the blank
edges with transparent matter. The substances you see is due to the design and is not a
defect of the product.
•
Select [Menu → Network → Wi-Fi Direct] on TV. Select Wi-Fi Direct menu on the Wi-Fi
Direct device. Try to connect the Wi-Fi Direct device using PBC or PIN.
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