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4. Troubleshooting
Problem
I cannot find the remote
control service provided by the
ScreenShare Server from the
ScreenShare Client.
The DTV did not update
after pressing buttons on the
remote control that uses the
remote control service on the
ScreenShare Client.
Media Play (USB & DLNA)
I tried to set up BGM in Media
Play. I can select a file but I
cannot configure the Mood
settings.
I cannot enter Photos or Music
after running Media Play.
Photo thumbnails are not
displayed in the Photo category.
I don't find 'Color Category' in
photo view.
I can not open photo file.
The Photo is not fine.
Video thumbnails are not
displayed in the Movie category.
The JPEG files on the USB
memory are not in the list.
I have connected a digital
camera, but I cannot browse the
folders.
I cannot play the currently
highlighted file.
I want to know about supported
photo color formats.
I want to know about the
maximum supported photo
resolution.
I want to know about supported
music sampling frequencies.
4-10
Solution
1.
Check that the ScreenShare Client device is correctly connected to the network of the
sharing device that the DTV is connected to.
2.
Run network test in the network setup menu and confirm that MAC Address, IP Address,
Subnet, Gateway, DNS Server and Gateway Ping each shows a success message.
3.
In the network setup menu, check that the ScreenShare Client and ScreenShare Server
are on the same subnet. You can confirm they are on the same subnet by checking the IP
address, subnet mask and gateway address of the TV and ScreenShare Client as follows:
-
If the IP address of the DTV is 10.88.83.4 and the subnet mask is 255.255.255.0, the
first six digits of the ScreenShare Client's IP address must be the same (10.88.83) as
that of the DTV, and the subnet mask and gateway address must be the same as the
DTV.
If the IP address of the DTV is 10.88.83.4 and the subnet mask is 255.255.0.0, the
-
first four digits of the ScreenShare Client's IP address must be the same (10.88) as
that of the DTV, and the subnet mask and gateway address must be the same as the
DTV.
4.
Move from the Allshare screen to the Setup screen, and open the Setup menu to check
if the ScreenShare Client is connected to the same ScreenShare Server as the TV name
shown in the Setup options.
5.
Move from the Allshare screen to the Setup screen, and open ScreenShare to check that
the device, ScreenShare Client, is found on the list at the right side and is set to"Allowed."
•
Check that the TV is turned on. You cannot turn on the TV using the remote control
service (on the ScreenShare) when the TV is turned off.
•
The BGM shuffle and Mood settings are only available when the Music DB configuration
is complete. Enter the Music category and compelete the Music DB configuration first.
•
Check if the USB memory contains MP3 or JPEG files.
•
This may occur when the photo format is not supported by the TV or the JPEG files do
not include thumbnails.
•
You can select on/off of 'use color view' menu in Media Play Setup menu. Color view is
on, set may be slow. Default value is 'off'.
•
Supported resolution is up to '15360 X 8640'
•
If the photo is progresive type and too large size, The photo may not fine.
•
A video thumbnail is only displayed when the video has been played at least once.
•
Files with a path longer than 256 characters will not be displayed.
•
When a device is connected in PTP mode, a browsing folder is not supported.
•
Check if another file is selected (checked). The selected file will be played.
•
The RGB, YUV, YCbCr, CMYK, YCCK, GRAY formats are supported.
•
The maximum resolution is 15360x8640 pixels.
•
Supported frequencies are 8, 11.025, 12, 16, 22.05, 24, 32, 44.1, 48 Khz
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