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4. Troubleshooting
Problem
The wireless network connection
failed.
Software Upgrade over the
network fails.
Others
Purple/green rolling horizontal bars and buzzing noise from theTV speakers with Component cable connection.
The picture won't display in full
screen.
Caption on TV menu is greyed
out.
There is a plastic smell from the
TV.
The TV Signal Information is
unavailable in the Self Diagnostic
Test menu.
The TV is tilted to the side.
The channel menu is greyed out
(unavailable).
Your settings are lost after 30
minutes or every time the TV is
turned off.
You have intermittent loss of
audio or video.
You see small particles when
you look closely at the edge of
the frame of the TV.
The PIP menu is not available.
POP (TV's internal banner ad)
appears on the screen.
Melody is not played when
television is turned off.
When the channel is changed,
volume gradually gets louder.
Even if I change sound mode,
monitor out sound is constant.
Even if I set mute on, monitor out
is still outputting.
I set Mute on but sound is still
outputting.
4-6
Solution
•
The Samsung Wireless USB dongle is required to use a wireless network.
•
Make sure the Network Connection is set to Wireless.
•
Make sure the TV is connected to a wireless IP sharer (router).
•
Try network test in Network menu.
•
If you have latest SW version, SW upgrade will not proceed.
•
HD channels will have black bars on either side of the screen when displaying up scaled
SD (4:3) contents.
•
Black bars on the Top & Bottom will be shown on movies that have aspect ratios different
from your TV.
•
Adjust the picture size options on your external device or TV to full screen.
•
Caption can not be selected in the TV menu when connected via HDMI or Component.
•
Caption must be activated on the external device.
•
This smell is normal and will dissipate over time.
•
This function is only available with digital channels from an Antenna / RF / Coax
connection.
•
Remove the base stand from the TV and reassemble it.
•
The Channel menu is only available when the TV source is selected.
•
If the TV is in the Store Demo mode, it will reset audio and picture settings every 30
minutes. Change the settings from Store Demo mode to Home Use mode in the Plug
& Play procedure. Press the SOURCE button to select TV mode, and go to MENU →
System → Plug & Play → ENTER"
•
Check the cable connections and reconnect them.
•
Loss of audio or video can be caused by using overly rigid or thick cables. Make sure the
cables are flexible enough for long term use. If mounting the TV to a wall, we recommend
using cables with 90 degree connectors.
•
This is part of the product's design and is not a defect.
•
PIP functionality is only available when you are using a HDMI, PC or Component source.
•
Select Home Use under Plug & Play mode. For details, refer to Plug & Play Feature.
•
If the Volume is Mute or set to Volume level 0 or Melody mode is off, or in the case of
automatic power off due to the 'Sleep timer' function, then no melody will be played at
power off.
•
It takes about 2 seconds to adapt to volume levels on different channels.
•
The monitor out sound is independent from the main sound output, therefore changes to
the audio output will not affect the monitor output.
•
The monitor out sound is independent from the main Speaker output, therefore to Mute or
adjust the volume of monitor out a separate external decoder (AMP) is required.
•
The volume buttons and MUTE buttons do not operate when the Speaker Select is set to
External Speaker. Please set the volume on your Home theater.
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