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4. Troubleshooting
Problem
I can see the folders shared
through the PC Share Manager,
but I cannot see the files."
The 2x and 3x Fast Forward
video function on the PC
connected to the network does
not work.
Video is played intermittently.
Pressing the Pause key while
a video or music file is playing
does not work. The Seek function
does not work either.
I cannot move folders and files or
cannot copy them by Dragging &
Dropping them in the PC Share
Manager program.
I changed DTV replacing older
one. However, after changing
the DTV, I can not discover PC
Server, though I use same IP
address which I used before.
I cannot play a video file. In
Media Play (USB & DLNA)
I can use jump and Seek
functions with a USB device, but
I cannot use with DLNA.
I can see visuals but I cannot
hear audio when playing a video.
I cannot use the 20 second Seek
function while playing at 2x Fast
Forward.
Although I can play some files, I
cannot play others even if they
have the same resolution and
format.
How can I show captions?
internet@TV in SMART HUB
internet@TV or DLNA is not
work. (cable)
internet@TV or DLNA is not
work. (wireless)
Some application contents only
appear in English. How can I
change the language?
4-12
Solution
•
Since it shows only files corresponding to the Image, Music, and Movie categories, files
that do not correspond to these categories may not be displayed.
•
The function that supports playing a video on a PC connected over the network does not
support the 2x and 3x Fast Forward functions.
•
Check if the network is stable. Check if the network cable is properly connected and if the
network is not overloaded. If there is a wireless network section between the server and
the DTV, the communications environment may be unstable.
•
The Pause function may not be supported depending on the content provided by the
DLNA server or the server. The Seek function is also. Refer to Question. #60
•
The PC Share Manager program provides file sharing with a PC and the TV and does not
provide those functions.
•
You should set new DTV as "accept" in PC share manager Menu → SHARE → Set
Device Policy.
•
Only videos recorded by specific Samsung camcorders and digital cameras can be
played. Other videos may or may not be played depending on the resolution and format.
Refer to 'Play' row of following table.
•
There are some technical differences between USB(local play) and DLNA(network play).
So DLNA may have some limitations of functions.
•
If the audio format is not supported or the file is a non-interleaved file, only video is
played.
•
To use the Seek function while playing at 2x Fast Forward, press the Play button to first
make the playing speed normal. After that, you will be able to use the Seek function.
•
For unsupported videos, some videos at a certain resolution and format may be played.
•
Only the first language of the supported caption file is displayed.
-
Supported caption file : SMI, SRT, SUB, TXT, TTXT
•
Check user's network environment, and select cable in the Setup menu. And select
'Network Status' menu.
'Mac address' is ff:ff:ff:ff:ff:ff → Main board change to write Mac address.
-
-
Check the not connected point, in OSD.
•
Check user's network environment, and select wireless in the Setup menu. And select
'Network Status' menu.
-
'Mac address' is ff:ff:ff:ff:ff:ff → Main board change to write Mac address.
-
Check the not connected point, in OSD.
Check the nunber of antena strangth of AP in OSD.
-
•
The Application content language may be different from the application user interface
language. The ability to change the language depends on the service provider.
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