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Sound
First of all, please perform the Picture Test and confirm that your TV is properly displaying test image.
•
MENU
→
Support
Problem
There is no sound or the sound is
too low at maximum volume.
The picture is good but there is
no sound.
The speakers are making an
inappropriate noise.
Others
Problem
No Picture, No Video
The TV turns off automatically.
RF(Cable/Antenna) Connection
The TV is not receiving all
channels.
No Caption on digital channels.
The picture is distorted: macro
block error, small block, dots,
pixelization.
PC Connection
A "Mode Not Supported" message appears.
"PC" is always shown on the
source list, even if a PC is not
connected.
The video is OK but there is no
audio.
Network Connection
→
Self Diagnosis
→
Picture Test
Solution
•
Please check the volume of the device (Cable/Sat Box, DVD, Blu-ray etc) connected to
your TV.
•
Set the Speaker Select option to TV Speaker in the Sound menu.
•
If you are using an external device, make sure the audio cables are connected to the
correct audio input jacks on the TV.
•
If you are using an external device, check the device's audio output option (ex. you may
need to change your cable box's audio option to HDMI when you have a HDMI connected
to your TV).
•
If you are using a DVI to HDMI cable, a separate audio cable is required.
•
If your TV has a headphone jack, make sure there is nothing plugged into it.
•
Reboot the connected device by reconnecting the device's power cable.
•
Check cable connections. Make sure a video cable is not connected to an audio input.
•
For antenna or Cable connections, check the signal strength. Low signal level may cause
sound distortion.
•
Perform the Sound Test as explained above.
Solution
•
Ensure the Sleep Timer is set to Off in the System menu.
•
If your PC is connected to the TV, check your PC power settings.
•
Make sure the AC power cord is plugged in securely to the wall outlet and the TV.
•
When watching TV from an antenna or cable connection, the TV will turn off after 10~15
minutes if there is no signal.
•
Make sure the coaxial cable is connected securely.
•
Please try Auto Program to add available channels to the channel list. Go to MENU →
Channel → Auto Program then select Auto and make surethe correct Cable TV signal
type is set in the menu. There are 3 options (STD, HRC and IRC)
•
Verify the Antenna is positioned correctly.
•
Check Caption Setup menu. Try changing Caption Mode Service1 to CC1.
•
Some channels may not have caption data.
•
Compression of video contents may cause picture distortion, especially with fast moving
pictures such as sports and action movies.
•
A low signal can cause picture distortion. This is not a TV problem.
•
This is normal; "PC" is always shown on the source list, regardless of whether a PC is
connected.
•
If you are using an HDMI connection, check the audio output setting on your PC.
4. Troubleshooting
4-5
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