Table Of Contents - Canon imageCLASS MF4800 Series Service Manual

I. Product Overview ------------------------------------------------------------------------------------------- 1
II. Product Configuration and Box Contents ---------------------------------------------------------- 3
A. Configuration ------------------------------------------------------------------------------------------------------- 3
B. Box Contents ------------------------------------------------------------------------------------------------------- 4
III. Service Authorization-------------------------------------------------------------------------------------- 5
IV. Educational Training --------------------------------------------------------------------------------------- 5
A. Training Program Overview ------------------------------------------------------------------------------------ 5
B. Who Should Complete ------------------------------------------------------------------------------------------- 5
C. Prerequisites -------------------------------------------------------------------------------------------------------- 5
D. Course Format ------------------------------------------------------------------------------------------------------ 6
E. Course Equipment ------------------------------------------------------------------------------------------------ 6
V. Servicing Notes---------------------------------------------------------------------------------------------- 7
A. Power and Plug Requirements -------------------------------------------------------------------------------- 7
B. Installation Space Requirements ----------------------------------------------------------------------------- 7
C. Estimated Installation Time ----------------------------------------------------------------------------------- 11
D. Notes on the Wireless LAN ------------------------------------------------------------------------------------ 11
E. Service Support Tools ------------------------------------------------------------------------------------------ 12
F. Cleaning ------------------------------------------------------------------------------------------------------------- 13
G. Consumables ------------------------------------------------------------------------------------------------------ 14
H. Consumable Parts ------------------------------------------------------------------------------------------------ 14
I. Periodic Replacement Parts----------------------------------------------------------------------------------- 14
J. Firmware Upgrade ------------------------------------------------------------------------------------------------ 15
K. Computer Requirements for Downloading Firmware ------------------------------------------------- 15
VI. End-User Customer Service Offerings ------------------------------------------------------------- 16
A. Monthly Copy/Print Volume ----------------------------------------------------------------------------------- 16
B. Limited Warranty Support ------------------------------------------------------------------------------------- 16
C. Technical Support for the End-User ------------------------------------------------------------------------ 17
1. Carry-In Service ----------------------------------------------------------------------------------------------- 17
2. Exchange Service -------------------------------------------------------------------------------------------- 18
3. Internet Support ----------------------------------------------------------------------------------------------- 19
D. Post-Warranty Support ----------------------------------------------------------------------------------------- 20
1. CarePAK Extended Service Plans ------------------------------------------------------------------------ 20
2. Time and Material Service ---------------------------------------------------------------------------------- 22
VII. Authorized Servicer Program ------------------------------------------------------------------------- 23
A. Authorized Servicer Customer Registration System -------------------------------------------------- 23
B. ASCR Registration Process ----------------------------------------------------------------------------------- 24
C. Replacement Inventory ----------------------------------------------------------------------------------------- 24
D. Optional On-Site Service --------------------------------------------------------------------------------------- 24
VIII. Authorized Servicer Support Offerings ------------------------------------------------------------ 25
A. Authorized Servicer Support ---------------------------------------------------------------------------------- 25
B. Internet Support --------------------------------------------------------------------------------------------------- 25
1. Canon USA's e-Support Center Web Site -------------------------------------------------------------- 25
2. Canon USA's ISG Central Web Site --------------------------------------------------------------------- 27
C. Call Escalation Procedure ------------------------------------------------------------------------------------- 29
imageCLASS MF4890dw/MF4880dw/MF4770n Service Guide for Authorized Servicers
imageCLASS MF4890dw/MF4880dw/MF4770n Service Guide for Authorized Servicers
Contents
June 2013
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