Exchange Service - Canon imageCLASS MF4800 Series Service Manual

imageCLASS MF4890dw/MF4880dw/MF4770n Service Guide for Authorized Servicers

2. Exchange Service

The Exchange Service option enables Canon USA to ship the end-user a
replacement product for the defective product.
CITS will help the end-user over the telephone to diagnose any problems
with the machine first. If telephone-based troubleshooting fails to resolve
the problem, and Exchange Service is requested, the CITS help desk
issues the end-user a Return Authorization Number.
The end-user must provide the CITS help desk with the following
information:
• Product serial number
• A ship to location for the replacement product
Canon USA will ship a replacement product to the end-user by the next
business day (two (2) business days Exchange Service for Alaska and
Hawaii), provided the request is made prior to 4 P.M. EST, Monday
through Friday, except for holidays.
The replacement product includes a prepaid shipping label for the return
shipment of the defective product back to Canon USA. The end-user must
ship the defective product within ten (10) days of receipt of the
replacement product.
IMPORTANT: Exchange Service is not available to ASCR (Authorized
Servicer Customer Registration) registered customers. See "Authorized
Servicer Customer Registration System," on p. 23.
imageCLASS MF4890dw/MF4880dw/MF4770n Service Guide for Authorized Servicers June 2013
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