Canon imageCLASS MF4800 Series Service Manual
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Canon imageCLASS MF4800 Series Service Manual

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For Authorized Servicers

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Summary of Contents for Canon imageCLASS MF4800 Series

  • Page 1 For Authorized Servicers...
  • Page 2 Published by Canon U.S.A., Inc. One Canon Park Melville, NY 11747-3336 1-800-OK-CANON serviceplanning@cusa.canon.com Canon U.S.A. Homepage: http://www.usa.canon.com Canon U.S.A. e-Support Center Web site: http://www.support.cusa.canon.com Canon U.S.A. ISG Central Web site: http://www.isgcentral.cusa.canon.com Canon Network Access (CNA) Web site: http://www.cna.cusa.canon.com IMPORTANT THIS...
  • Page 3 Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., this Service Guide is solely for reference purposes and may be used only by an authorized Service Provider of Canon U.S.A., Inc. No part of this Service Guide may be reproduced or transmitted in any form by any means, electronic or mechanical, for any purpose without the prior written consent of Canon U.S.A., Inc., except as expressly permitted herein.

  • Page 4: Table Of Contents

    VIII. Authorized Servicer Support Offerings ------------------------------------------------------------ 25 A. Authorized Servicer Support ---------------------------------------------------------------------------------- 25 B. Internet Support --------------------------------------------------------------------------------------------------- 25 1. Canon USA’s e-Support Center Web Site -------------------------------------------------------------- 25 2. Canon USA’s ISG Central Web Site --------------------------------------------------------------------- 27 C. Call Escalation Procedure ------------------------------------------------------------------------------------- 29...
  • Page 5 A. Specifications ------------------------------------------------------------------------------------------------------ 40 B. Warranty ------------------------------------------------------------------------------------------------------------- 45 1. imageCLASS Series Exchange/Carry-In Product Limited Warranty------------------------------ 45 2. Canon Toner Cartridge Limited Warranty --------------------------------------------------------------- 46 C. List of Tables------------------------------------------------------------------------------------------------------- 47 D. List of Figures ----------------------------------------------------------------------------------------------------- 47 imageCLASS MF4890dw/MF4880dw/MF4770n Service Guide for Authorized Servicers...

  • Page 6: Product Overview

    MF4890dw/MF4880dw/MF4770n Service Guide for Authorized Servicers Product Overview Canon imageCLASS MF4890dw, imageCLASS MF4880dw imageCLASS MF4770n compact, B&W (Black-and-White), laser multifunction devices with copy, print, scan, and fax capabilities. These models are the successor to the imageCLASS MF4570dw, imageCLASS MF4570dn and...
  • Page 7 imageCLASS MF4890dw/MF4880dw/MF4770n Service Guide for Authorized Servicers Table 1 — Specifications imageCLASS Specification MF4770n MF4880dw MF4890dw Functions Print, Copy, Scan, Fax, PC Fax Print/Copy Speed Up to 24ppm (letter) Up to 26 ppm (letter) Print Resolution Up to 600 x 600 dpi, 1200 x 600 dpi quality First Print Out Time Approximately 5.8 seconds (letter) Print Features...

  • Page 8: Product Configuration And Box Contents

    3 Item numbers and part numbers are subject to change without notice. 4 Available for purchase through Canon U.S.A., Inc.’s consumer Web site: www.estore.usa.canon.com. 5 Available for purchase through an Authorized Canon Reseller or Distributor. For more information, see “CarePAK Extended Service Plans,”...

  • Page 9: Box Contents

    imageCLASS MF4890dw/MF4880dw/MF4770n Service Guide for Authorized Servicers B. Box Contents Note: The box contents shown below are for reference purposes only, and are subject to change without notice. • • Main Unit User Manuals (CD-ROM) • • Starter Guide User Software (CD-ROM) •...

  • Page 10: Service Authorization

    • Prior experience with Canon imageCLASS MF devices • Experience with taking eLearning courses • Familiarity with common hand tools to disassemble and service Canon devices imageCLASS MF4890dw/MF4880dw/MF4770n Service Guide for Authorized Servicers June 2013...

  • Page 11: Course Format

    imageCLASS MF4890dw/MF4880dw/MF4770n Service Guide for Authorized Servicers D. Course Format The imageCLASS MF4890dw/MF4880dw/MF4770n online course is a self-paced course. It covers the setup and service information for these models, and familiarizes the service technician with the important areas in the Service Manual and User Manuals.

  • Page 12: Servicing Notes

    imageCLASS MF4890dw/MF4880dw/MF4770n Service Guide for Authorized Servicers Servicing Notes A. Power and Plug Requirements The imageCLASS MF4890dw/MF4880dw/MF4770n devices require a NEMA 5-15 receptacle for proper operation. Before installation, confirm that a proper NEMA receptacle is available for this device. It is not necessary to have a dedicated line.
  • Page 13 imageCLASS MF4890dw/MF4880dw/MF4770n Service Guide for Authorized Servicers Table 4 — imageCLASS MF4890dw Installation Space Requirements imageCLASS MF4890dw Width and Depth Requirements Height Requirements imageCLASS MF4890dw/MF4880dw/MF4770n Service Guide for Authorized Servicers June 2013 Page 8...
  • Page 14 imageCLASS MF4890dw/MF4880dw/MF4770n Service Guide for Authorized Servicers Table 5 — imageCLASS MF4880dw Installation Space Requirements imageCLASS MF4880dw Width and Depth Requirements Height Requirements imageCLASS MF4890dw/MF4880dw/MF4770n Service Guide for Authorized Servicers June 2013 Page 9...
  • Page 15 imageCLASS MF4890dw/MF4880dw/MF4770n Service Guide for Authorized Servicers Table 6 — imageCLASS MF4770n Installation Space Requirements imageCLASS MF4770n Width and Depth Requirements Height Requirements imageCLASS MF4890dw/MF4880dw/MF4770n Service Guide for Authorized Servicers June 2013 Page 10...

  • Page 16: Estimated Installation Time

    imageCLASS MF4890dw/MF4880dw/MF4770n Service Guide for Authorized Servicers C. Estimated Installation Time The estimated length of time needed to install the machine after it is unpacked is approximately 5 minutes. The estimated installation time is based on one (1) experienced technician or end-user. D.

  • Page 17: Service Support Tools

    imageCLASS MF4890dw/MF4880dw/MF4770n Service Guide for Authorized Servicers E. Service Support Tools The tools listed in the table below are necessary for the proper servicing of the machine. For more information on the tools below, see the imageCLASS MF4890dw/MF4880dw/MF4770n Service Manual. Table 7 —...

  • Page 18: Cleaning

    imageCLASS MF4890dw/MF4880dw/MF4770n Service Guide for Authorized Servicers The solvents and oils in the table below should also be carried to ensure that the imageCLASS MF4890dw/MF4880dw/MF4770n is properly serviced. For more information on the special tools, solvents, and oils below, see the imageCLASS MF4890dw/MF4880dw/MF4770n/D530/FAXPHONE L190 Service Manual.

  • Page 19: Consumables

    imageCLASS MF4890dw/MF4880dw/MF4770n Service Guide for Authorized Servicers G. Consumables Consumables are all products and materials that are consumed with regular use and cannot be reused. Such consumables include but are not limited to paper and toner. A number of factors are considered to determine the approximate yield expectancy of a consumable item, including paper size and the amount of coverage per page.

  • Page 20: Firmware Upgrade

    USA) public site (http://www.usa.canon.com/cusa/support/consumer/). When servicing the machine, make sure to go to Canon USA’s public Web site, and download the most recent firmware. Note: • A computer and the most recent UST (User Support Tool) file are required to install upgraded firmware.

  • Page 21: End-User Customer Service Offerings

    (1) year following the delivery of the machine to the original purchaser. Carry-In Service and Exchange Service are included. The Canon Toner Cartridge Limited Warranty is effective for a period of fifteen (15) days from the date of the original purchase.

  • Page 22: Technical Support For The End-User

    MF4890dw/MF4880dw/MF4770n Service Guide for Authorized Servicers C. Technical Support for the End-User The first technical support call from the end-user is handled by CITS (Canon Information Technology Services). The CITS help desk, at 1-800-OK-CANON (1-800-652-2666), is available Monday through Friday, 8 A.M. to 8 P.M. EST (Eastern Standard Time), except for holidays.

  • Page 23: Exchange Service

    • Product serial number • A ship to location for the replacement product Canon USA will ship a replacement product to the end-user by the next business day (two (2) business days Exchange Service for Alaska and Hawaii), provided the request is made prior to 4 P.M. EST, Monday through Friday, except for holidays.

  • Page 24: Internet Support

    MF4890dw/MF4880dw/MF4770n Service Guide for Authorized Servicers 3. Internet Support End-user support is also available via the Canon USA consumer Web site: http://consumer.usa.canon.com. The end-user can access print drivers, software downloads, FAQs (Frequently Asked Questions), register their product, review promotions, and research products. Information for technical support by telephone, e-mail, and third-party service provider locations is also available on the consumer Web site.

  • Page 25: Post-Warranty Support

    Both of the Canon CarePAK Extended Service Plans enable the customer to extend the service coverage on their Canon product beyond the one (1) year limited warranty. They provide the customer toll-free telephone support, and if needed, Exchange Service for their Canon product for the duration of the extended coverage.
  • Page 26 Plan online by following the steps below: 1. Go to www.estore.usa.canon.com. 2. Point to the “Accessories” link. 3. Click “Extended Service Plan.” 4. Under <Select the right plan for your Canon Product>, select “Scanners, Copiers & Fax.” 5. Select “Laser Copiers.” 6. Select your imageCLASS model.

  • Page 27: Time And Material Service

    • The device’s model number, serial number, and purchase date 2. Registering an eCarePAK Extended Service Plan Canon USA registers each eCarePAK, and provides the customer with the terms and conditions that pertain to their purchased eCarePAK Extended Service Plan via U.S. Mail.

  • Page 28: Authorized Servicer Program

    Authorized Servicer Program The Authorized Servicer program enables Canon’s distribution product resellers to become Authorized Servicers (authorized to service the Canon products they resell). Refer to the imageCLASS Authorized Servicer Program Guide, found in the Download Center section of the...

  • Page 29: Ascr Registration Process

    imageCLASS MF4890dw/MF4880dw/MF4770n Service Guide for Authorized Servicers B. ASCR Registration Process The ASCR system can be accessed through the Warranty section of the e-Support Center Web site. Select the “ASCR” tab, and then select “Create New Registration Record” to enter each serial number for which you intend to provide Carry-In Service and support.

  • Page 30: Authorized Servicer Support Offerings

    1. Canon USA’s e-Support Center Web Site e-Support Center Web site, available from Canon USA’s Engineering Services and Solutions Division, provides high-quality support via the Internet. This is only available for Canon USA’s Authorized Servicing Dealers or Authorized Servicer’s. Canon USA’s e-Support Center...
  • Page 31 ID number. To register for an e-Support ID, go to the Canon e-Support Center site http://www.support.cusa.canon.com. Click the “REGISTER” button, and follow the instructions. This service is available at no additional charge to all authorized dealers. Figure 2 — e-Support Center Login imageCLASS MF4890dw/MF4880dw/MF4770n Service Guide for Authorized Servicers...

  • Page 32: Canon Usa's Isg Central Web Site

    MF4890dw/MF4880dw/MF4770n Service Guide for Authorized Servicers 2. Canon USA’s ISG Central Web Site Complete Service Guide versions are available on Canon USA’s ISG Central Web site (http://isgcentral.cusa.canon.com). Access is limited to an Authorized Dealer’s management staff. Contact your Dealer Administrator to request access to the Engineering Services and Solutions section of ISG Central.
  • Page 33 imageCLASS MF4890dw/MF4880dw/MF4770n Service Guide for Authorized Servicers After the dealer logs on to the ISG Central Web site, select “Engineering Services & Solutions” to access the Service Guides area of the Web site, as shown below. Figure 4 — ISG Central: Engineering Services & Solutions Web Page Figure 5 —...

  • Page 34: Call Escalation Procedure

    MF4890dw/MF4880dw/MF4770n Service Guide for Authorized Servicers C. Call Escalation Procedure Canon USA provides a time-sensitive call escalation process for all imageCLASS MF4890dw/MF4880dw/MF4770n Authorized Servicers. The CITS help desk is the single point of entry for this process. Once a call is placed to the CITS help desk and information is logged into the call management system, a case number is assigned to the call.

  • Page 35: Warranty Procedures

    Warranty section for warranty compensation. The e-Tag warranty claim form can be accessed in the Warranty section of the e-Support Center Web site at http://www.support.cusa.canon.com. Figure 7 — e-Support: e-Tag imageCLASS MF4890dw/MF4880dw/MF4770n Service Guide for Authorized Servicers...
  • Page 36 imageCLASS MF4890dw/MF4880dw/MF4770n Service Guide for Authorized Servicers To submit a new warranty claim, select the type of claim from the drop-down list, shown below, and complete the required sections of the e-Tag limited warranty claim form. Figure 8 — e-Support: e-Tag Claim Console A copy of the e-Tag warranty claim form and the machine’s service history must be returned with the original defective parts to the address provided on the bottom of the e-Tag warranty claim form.

  • Page 37: Online Limited Warranty Credit Inquiry

    B. Online Limited Warranty Credit Inquiry The Online Warranty Credit Inquiry enables your dealership to check, download, and print the details of your e-Tag credits on the CNA (Canon Network Access) Web site. To view your e-Tag warranty claim credits online, log on to the ISG Central Web site at http://www.isgcentral.cusa.canon.com, and select “Canon...
  • Page 38 imageCLASS MF4890dw/MF4880dw/MF4770n Service Guide for Authorized Servicers On the CNA Web site, select “Warranty Credit Inquiry,” and then select “e-Tag Warranty Claims Reimbursement” to perform an e-Tag Warranty claims search, as shown in the following screen shots. Figure 10 — CNA: Warranty Credit Inquiry Figure 11 —...

  • Page 39: Warranty Reimbursement Program

    imageCLASS MF4890dw/MF4880dw/MF4770n Service Guide for Authorized Servicers C. Warranty Reimbursement Program The two warranty reimbursement programs available for service providers are Dispatch by CITS or the Warranty Marketing Program. Both programs require the customer’s serial number be registered with the ASCR system. 1.

  • Page 40: Warranty Marketing Program

    imageCLASS MF4890dw/MF4880dw/MF4770n Service Guide for Authorized Servicers 2. Warranty Marketing Program Some service providers may choose to have their own help desk serve as the “first point of contact” rather than CITS. This places the burden of having an effective in-warranty call avoidance process upon the service provider.

  • Page 41: Parts Support

    If you have direct access to CNA, log on to the CNA Web site via http://www.cna.cusa.canon.com. However, you can also access CNA through Canon USA’s ISG Central Web site, and access the CNA section via the [Canon Network Access (CNA)] tab.

  • Page 42: Parts Order Desk

    2. Parts Order Desk Authorized Servicers without access to the CNA Web site must contact the Canon Parts Order Desk at 1-866-481-2569. The Authorized Servicer is responsible for all shipping costs related to their order. imageCLASS MF4890dw/MF4880dw/MF4770n Service Guide for Authorized Servicers...

  • Page 43: Parts Order Entry

    1. Regular Orders All parts for regular orders are shipped via ground once the parts orders are printed by Canon USA, unless an alternate shipping method is requested by the Authorized Servicer for rush orders. Parts and shipping are charged to the Authorized Servicer.

  • Page 44: Order/Invoice Inquiry

    Note: New Accounts are not available on the CNA Web site. Authorized Servicers without access to the CNA Web site should contact the Canon Parts Order Desk at 1-866-481-2569 for order and invoice inquiries.

  • Page 45: Appendix

    Weight (Main unit including imageCLASS MF4880dw: Approximately 12.7 kg (28.0 lb) the toner cartridge) imageCLASS MF4770n: Approximately 11.9 kg (26.2 lb) Canon Cartridge 128 yields approximately 2,100 LTR pages with Cartridge the factory default print density setting. Cartridge Type Single cartridge system...
  • Page 46 USB Functions Network Functions Print, PC Fax, and Scan Remote UI Canon drivers, MF Toolbox (scan application), Document Bundled Software Management, and OCR Software Drivers are available for download from www.usa.canon.com. Windows 7, Windows Server 2008 R2, Windows Server 2008,...
  • Page 47 (LTR Plain Paper) imageCLASS MF4770n: 1-Sided: Up to 24 ppm First Print Time Approximately 5.8 seconds Printer Language Canon UFR II LT (Host-based) Print Resolution Up to 600 x 600 dpi; (Up to 1,200 x 600 dpi quality) Gradation 256 gradations Maximum Print Size Up to 8 1/2”...
  • Page 48 imageCLASS MF4890dw/MF4880dw/MF4770n Service Guide for Authorized Servicers Table 17 — Scan Specifications Item Description Scanner Type Color Contact Image Sensor (CIS) imageCLASS MF4890dw: 1-Sided: Black/Color: Up to 23 ipm (images per minute)/7.8 ipm Scanning Speed 2-Sided: Black/Color: Up to 8 ipm/2.8 ipm (LTR at 300 x 300 dpi) imageCLASS MF4880dw/MF4770n: 1-Sided: Black/Color: Up to 21 ipm / 3.9 ipm...
  • Page 49 imageCLASS MF4890dw/MF4880dw/MF4770n Service Guide for Authorized Servicers Table 19 — Fax/PC Fax Specifications Item Description Modem Speed Up to 33.6 Kbps (Super G3) Transmission Speed Approximately 3.0 seconds per page (MMR) Fax Resolution Up to 200 x 400 dpi (Super Fine) Memory Capacity Up to 256 pages (Total pages of transmission/reception)

  • Page 50: Warranty

    imageCLASS MF4890dw/MF4880dw/MF4770n Service Guide for Authorized Servicers B. Warranty 1. imageCLASS Series Exchange/Carry-In Product Limited Warranty imageCLASS MF4890dw/MF4880dw/MF4770n Service Guide for Authorized Servicers June 2013 Page 45...

  • Page 51: Canon Toner Cartridge Limited Warranty

    MF4890dw/MF4880dw/MF4770n Service Guide for Authorized Servicers 2. Canon Toner Cartridge Limited Warranty imageCLASS MF4890dw/MF4880dw/MF4770n Service Guide for Authorized Servicers June 2013 Page 46...

  • Page 52: List Of Tables

    Table 18 — Paper Handling Specifications ................43 Table 19 — Fax/PC Fax Specifications ..................44 D. List of Figures Figure 1 — Canon USA’s Consumer Web Site ................. 19 Figure 2 — e-Support Center Login ................... 26 Figure 3 — ISG Central Login ....................27 Figure 4 —...

This manual is also suitable for:

Imageclass mf4700 seriesImageclass mf4890dwImageclass mf4880dwImageclass mf4770n

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