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Troubleshooting
Action
Step 1
a
Print a font sample list to check if the fonts you are using are
supported by the printer.
1
From the printer control panel, navigate to any of the
following:
•
> Reports > Print Fonts
•
Settings > Reports > Print Fonts
2
Select PCL Fonts or PostScript Fonts.
b
Resend the print job.
Are you using fonts that are supported by the printer?
Step 2
Check if the fonts installed on the computer are supported by the
printer.
Are the fonts installed on the computer supported by the printer?
Clipped pages or images
Leading edge
ABCDE
ABCDE
ABCDE
Trailing edge
Action
Step 1
a
Move the width and length guides in the tray to the correct
positions for the paper loaded.
b
Resend the print job.
Is the page or image clipped?
Yes
No
Go to step 2.
Select a font that is
supported by the
printer.
The problem is
Contact
solved.
support.
Yes
No
Go to step 2.
The problem is
solved.
170
customer
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