Scan To Fax Notification Messages; Scan To Fax Error Messages - Canon 08011-41-UD2-003 Installation And Configuration Manual

6.5.3

SCAN TO FAX Notification Messages

This section explains the SCAN TO FAX notification messages, along with possible
causes and remedies.
Message
Checking SMTP
Connection...
Checking SMTP
Authentication...
6.5.4

SCAN TO FAX Error Messages

This section explains the SCAN TO FAX error messages, along with possible causes
and remedies.
Message
Cannot connect to the
SMTP Server.
Cannot Authenticate to
SMTP Server; Invalid
Credentials.
174 Authorized Send Installation and Configuration Guide for imageRUNNER Machines
Cause
You are attempting to scan and
send a document via SMTP.
You are attempting to scan and
send a document via SMTP, and
SMTP authentication is enabled.
Cause
• Connection to the SMTP
server cannot be established.
• The connection has timed out
from the network socket
timeout setting in the
Configuration servlet.
SMTP authentication is enabled,
and the SMTP authentication
credentials used are invalid.
Remedy
If the connection is OK, your
document is sent to the
specified destination.
You must enter the correct user
name and password to gain
access to the SMTP server.
Remedy
Contact the System
Administrator to make sure that
the SMTP server is connected
to the network properly, and is
accepting connections.
• If you are not using public
credentials, make sure that
you enter the correct SMTP
authentication credentials on
the SMTP Authentication
Password pop-up screen.
• If you are using public
credentials, contact the
System Administrator to
verify the public credentials
configured in the
Configuration servlet. See
"Configuring Scan to Fax
Settings," on p. 97.