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Troubleshooting
Precautions Regarding Wi-Fi Networks
When using a Wi-Fi network, try the following corrective actions if the transmission rate drops, the connection is
lost, or other problems occur.
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Positioning a network device (access point, mobile device, etc.)
- When using a Wi-Fi network indoors, place the network device in the same room as the camera.
- Place the network device in an open, unobstructed location, where people or objects do not come between it and the
camera.
- Place the network device as close as possible to the camera. Change the height or facing of the network device, as
necessary.
Nearby electronic devices
- If the transmission rate over a Wi-Fi network drops because of interference from the following electronic devices,
switching to the 5 GHz band or to a different channel may solve the problem.
- Wi-Fi networks using the IEEE 802.11b/g/n protocol operate in the 2.4 GHz band. For this reason, the transmission
rate may drop if there are nearby microwave ovens, cordless telephones, wireless microphones and Bluetooth or
similar devices operating on the same frequency band.
- If another access point operating on the same frequency band as the camera is used nearby, the transmission rate
may drop.
Using multiple cameras/access points
- Check that there are no IP address conflicts among the devices connected to the same network.
- If multiple cameras are connected to a single access point, connection speeds may be reduced.
- To reduce radio wave interference when there are multiple access points using IEEE 802.11b/g or IEEE 802.11n (in the
2.4 GHz band), leave a gap of four channels between each wireless access point. For example, use channels 1, 6, and
11, channels 2, 7, and 12, or channels 3, 8, and 13.
If you can use IEEE 802.11a/n/ac (in the 5 GHz band), switch to IEEE 802.11a/n/ac and specify a different channel,
leaving an appropriate gap between channels according to the wireless standard and frequency band used. For
example, when using IEEE 802.11ac (VHT80), leave a gap of 8 channels between access points.
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