Razor EcoSmart Metro HD Owner's Manual page 11

HEADLINE TROUBLESHOOTING GUIDE
Problem
Scooter runs sluggishly
Sometimes the scooter doesn't run,
but other times it does
Charger gets warm during use
Scooter does not stop when
applying the brake
Scooter makes loud noises or
grinding sounds
For more troubleshooting tips, a list of available replacement parts or to locate an authorized Service Center in your area,
visit our website at www.razor.com or call toll free +1 866-467-2967 to speak to a live Customer Service Representative.
Need Help? Visit our website for replacement parts, product support, a list of authorized service centers in the US and customer service contact information Need Help? Visit our website for replacement parts, product support, a list of authorized service centers in the US and customer service contact information
at www.razor.com. Please have the product I.D. code (located on the white label of your product) available for better assistance. Additional Customer at www.razor.com. Please have the product I.D. code (located on the white label of your product) available for better assistance. Additional Customer
Service contact information is listed at the back of this manual. Service contact information is listed at the back of this manual.
Possible Cause
Driving conditions are too stressful
Tires are not properly inflated
Scooter is overloaded
Drum brake is dragging on pads
Brake is not adjusted properly
Loose wires or connectors
Motor or electrical switch damage
Normal response to charger use
Brake is not adjusted properly
Drum brake is dragging on brake pads
Solution
Use only on solid, flat, clean and dry surfaces such as pavement
or level ground.
The tires are inflated when shipped, but they invariably will
lose some pressure between the point of manufacturing and
your purchase. Refer to instructions on page 5 of this manual to
properly inflate tires.
Make sure you do not overload the scooter by allowing more than
one rider at a time, exceeding the 220 lb. maximum weight limit,
going up a hill or towing objects behind the scooter. If the scooter
is overloaded, the fuse may blow and shut off power to the motor.
Correct the riding conditions that caused the overload.
Refer to adjusting the brake instructions on page 8.
Refer to adjusting the brake instructions on page 8.
Check all wires around the motor and all connectors to make sure
they are tight.
Contact your local Razor authorized service center for diagnosis
and repair.
No action required. This is normal for some chargers and is no
cause for concern. If your charger does not get warm during use,
it does not mean that it is not working properly.
Refer to adjusting the brake instructions on page 8.
Refer to adjusting the brake instructions on page 8.
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