Bosch AUTODOME IP starlight 7000i Series User Manual page 74

74 en | Error Codes
Status
Code
17
18**
19**
20
23
2019-11-21 | v0.5 |
Description
Motor operation has been halted
due to an obstruction.
When operating using redundant
power sources, the camera has
detected a loss of power from the
external High PoE power source.
When operating using redundant
power sources, the camera has
detected a loss of power from the
external 24 VAC power source.
Camera is configured to use the
"Hard Pan Limits" (HPL) feature,
and it has been powered-up with
pan position in the forbidden zone.
An internal error has occurred.
(The optical video screen becomes
blue for 1 or 2 seconds during the
camera's recovery procedure.)
User Manual
AUTODOME IP starlight 7000i
Recommended action
(to be completed by a qualified Service
Technician)
1. Remove any obvious materials that are
obstructing operation of the camera pan/tilt
function.
2. If the obstruction is from ice buildup,
review the diagnostic log of the camera
(accessible from the Service menu) for errors
related to the operation of the internal
heaters (and the window defrosters, for MIC
IP fusion 9000i). If the log notes heater or
defroster failure, contact the nearest Bosch
Security Systems Service Center.
3. If operation is obstructed because of
excessive ice buildup, temporarily avoid
operating the pan/tilt functions of the camera
until internal heaters, combined with a rise in
ambient temperature, melt the ice buildup.
1. Verify the operating status of the external
High PoE power source.
2. Verify the integrity of the electrical
connections between the power source and
the camera.
1. Verify the operating status of the external
24 VAC power source.
2. Verify the integrity of the electrical
connections between the power source and
the camera.
Temporarily remove one of the hard pan
limits (as described in PTZ Settings, page 35),
pan the camera out of the forbidden zone,
and then restore the hard pan limit.
Reboot the camera by powering the camera
off and then on, or by clicking the button
Reboot in the camera's web browser
(Configuration > Camera > Installer Menu
>Reboot device).
Note: If pan movement is blocked only in one
direction, but possible in the other direction
(as when the camera is near the HPL), then
no status code appears.
If this problem begins to occur on a regular
basis:
1. Verify that the power source to the camera
is not experiencing brown-out conditions.
Bosch Security Systems