Customer Service And Technical Support - Fortinet FortiGate FortiGate-200A Administration Manual

Introduction

Customer service and technical support

FortiGate-200A Administration Guide
For antivirus and attack definition updates, firmware updates, updated product
documentation, technical support information, and other resources, please visit the
Fortinet Technical Support web site at http://support.fortinet.com.
You can also register Fortinet products and service contracts from
http://support.fortinet.com and change your registration information at any time.
Technical support is available through email from any of the following addresses.
Choose the email address for your region:
amer_support@fortinet.com For customers in the United States, Canada, Mexico, Latin
apac_support@fortinet.com For customers in Japan, Korea, China, Hong Kong, Singapore,
eu_support@fortinet.com
For information about our priority support hotline (live support), see
http://support.fortinet.com.
When requesting technical support, please provide the following information:
• your name
• your company's name and location
• your email address
• your telephone number
• your support contract number (if applicable)
• the product name and model number
• the product serial number (if applicable)
• the software or firmware version number
• a detailed description of the problem
01-28006-0072-20041105
Customer service and technical support
America and South America.
Malaysia, all other Asian countries, and Australia.
For customers in the United Kingdom, Scandinavia, Mainland
Europe, Africa, and the Middle East.
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