x
Blinking lights ............................................................................................................... 111
BIOS password .............................................................................................................. 113
Performance (OS) ............................................................................................................................ 113
Intermittent shutdown ................................................................................................. 114
Blue screen .................................................................................................................... 115
No wake up .................................................................................................................... 119
Unresponsive ................................................................................................................ 120
Slow performance ......................................................................................................... 120
Incorrect time and date ................................................................................................ 121
Display ............................................................................................................................................. 122
Display anomalies ......................................................................................................... 122
Symptom .................................................................................................... 122
Quick check ................................................................................................. 123
Dead pixel ..................................................................................................................... 124
No video (internal) ........................................................................................................ 124
No video (external) ....................................................................................................... 125
DisplayPort/VGA ........................................................................................................... 125
HDMI .............................................................................................................................. 125
Touch screen ................................................................................................................. 127
I/O devices ....................................................................................................................................... 128
Keyboard ....................................................................................................................... 128
Keyboard point stick ..................................................................................................... 129
Keyboard backlight ....................................................................................................... 129
TouchPad ....................................................................................................................... 130
WWAN ............................................................................................................................ 132
USB ................................................................................................................................ 133
Smart card reader ......................................................................................................... 134
Thunderbolt (TB) ........................................................................................................... 136
Storage ............................................................................................................................................ 137