Frequently Asked Questions And Troubleshooting; Frequently Asked Questions - Heatilator CRAVE4836 Owner's Manual

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Frequently Asked Questions and Troubleshooting

A. Frequently Asked Questions
ISSUE
Condensation on the glass
Blue fl ames
Odor from fi replace
Film on the glass
Metallic noise
Rock noise
Rocks falling through basepan
Wall above appliance feels hot to
the touch.
Contact your dealer for additional information regarding operation and troubleshooting. Visit www.heatilator.com to
locate a dealer.
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Heatilator • CRAVE4836/ST, CRAVE6048/ST, CRAVE7260/ST, CRAVE8472/ST Owner's Manual • 2301-971 Rev. o • 3/16
This is a result of gas combustion and temperature variations. As the fi replace warms, this conden-
sation will disappear.
This is a result of normal operation and the fl ames will begin to yellow as the fi replace is allowed to
burn for 20 to 40 minutes.
When fi rst operated, this fi replace may release an odor for the fi rst several hours. This is caused
by the curing of materials from manufacturing. Odor may also be released from fi nishing materials
and adhesives used near the fi replace. These circumstances may require additional curing related
to the installation environment.
This is a normal result of the curing process of the paint. Glass should be cleaned within 3 to 4
hours of initial burning. A non-abrasive cleaner such as gas appliance glass cleaner may be nec-
essary. See your dealer.
Noise is caused by metal expanding and contracting as it heats up and cools down, similar to the
sound produced by a furnace or heating duct. This noise does not affect the operation or longevity
of the fi replace.
There may be some "cracking" noise coming from the fi replace during the fi rst few heating and
cooling cycles. This noise is associated with settling rock and some minor cracking of larger
pieces of rock. This will lessen over time as the glass rock is conditioned to the heating and cool-
ing temperature changes.
It is expected that a few small pieces of rock may fall through the basepan and come to rest on the
fi replace bottom. This has no affect on fi replace performance.
No action necessary. This appliance ships with a non-combustible material attached. Specifi ca-
tions of the attached non-combustible material are listed in the appliance installation manual.
SOLUTIONS