Frequently Asked Questions And Troubleshooting; Frequently Asked Questions - Heatilator NDV3630I-B Owner's Manual

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Frequently Asked Questions and Troubleshooting

A. Frequently Asked Questions
ISSUE
Condensation on the glass
Blue fl ames
Odor from fi replace
Film on the glass
Metallic noise
Is it normal to see the pilot fl ame burn
continually?
Power Outages
(battery backup)
Contact your dealer for additional information regarding operation and troubleshooting. Visit www.heatilator.com to
locate a dealer.
Heatilator • NDV3630I-B, NDV3933I-B, NDV4236I-B, NDV4842I-B Owner's Manual • 2382-981 Rev. F • 6/16
This is a result of gas combustion and temperature variations. As the fi replace warms, this
condensation will disappear.
This is a result of normal operation and the fl ames will begin to yellow as the fi replace is al-
lowed to burn for 20 to 40 minutes.
When fi rst operated, this fi replace may release an odor for the fi rst several hours. This is caused
by the curing of the paint and the burning off of any oils remaining from manufacturing. Odor may
also be released from fi nishing materials and adhesives used around the fi replace.
This is a normal result of the curing process of the paint and logs. Glass should be cleaned
within 3 to 4 hours of initial burning to remove deposits left by oils from the manufacturing
process. A non-abrasive cleaner such as gas fi replace glass cleaner may be necessary. See
your dealer.
Noise is caused by metal expanding and contracting as it heats up and cools down, similar to
the sound produced by a furnace or heating duct. This noise does not affect the operation or
longevity of the fi replace.
In an intermittent pilot ignition system (IPI), the pilot fl ame should turn off when appliance is
turned off. Some optional control systems available with IPI models may allow pilot fl ame to
remain lit.
This appliance can be operated on battery power in the event of a power outage. To access
the battery pack, the decorative front and mesh must be removed. Refer to Section 3 for
more details.
SOLUTIONS
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