VOICE PROCESSING SYSTEM OVERVIEW
1.3.8 Recommendations for System Configuration
General guideline: a ratio of 6/1 (for every 6 lines, 1 port). There are 2 questions to ask when
considering how many ports are desirable:
• Are the ports answering all incoming calls or just forwarded/transferred calls?
• If they are answering incoming calls, how busy are the lines?
The guideline above (6/1) usually works well with moderate traffic. However, this may have to
be modified for heavy traffic. Recommendations are outlined in the following charts.
CO Lines
One port may not support an Automated Attendant configuration with 5 CO lines. The
preceding recommendations for Automated Attendant ports may have to be modified for heavy
traffic.
CO Lines
24
Table 3
1-6
7-12
Table 4
1-4
5-8
Port
1
2
Port
1
2
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