Panasonic KX-TVS50 Subscriber's Manual
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Panasonic KX-TVS50 Subscriber's Manual

Panasonic KX-TVS50 Subscriber's Manual

Voice processing system
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www.voicesonic.com
Phone 877-289-2829
KX-TVS50
Voice Processing System
Subscriber's Guide
Panasonic KX-TVS50, KXTVS50, TVS50
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  • Page 1 Phone 877-289-2829 KX-TVS50 Voice Processing System Subscriber's Guide Panasonic KX-TVS50, KXTVS50, TVS50 Please read before using and save this manual for future use.

  • Page 2: Getting Started

    Thank you for purchasing the Panasonic Model KX-TVS50 Voice Processing System. The Panasonic Voice Processing System (VPS) is a powerful tool used to manage your voice communications and increase your productivity through the use of your voice mailbox. As a subscriber (the owner of a VPS mailbox), you can: •...
  • Page 3 Introduction Structure of the Manual This manual consists of the following sections: Section 1 Mailbox Setup Describes the procedures for customizing your mailbox. Section 2 Receiving Messages Explains how to access and manage received messages. Section 3 Sending Messages Tells you how to send messages, including recording and delivery. Section 4 Special Features Describes how to set up the special features for your mailbox.

  • Page 4: Table Of Contents

    Table of Contents Table of Contents 1 Mailbox Setup ..............6 1.1 Logging in to Your Mailbox ............... 6 1.2 Recording Personal Greetings ............7 1.3 Setting, Changing and Clearing Your Password ......9 1.4 Recording Your Name ..............9 1.5 Service Access Commands............
  • Page 5 Table of Contents 4.10 Recording Personal Greetings for Caller ID ......... 31 4.11 Assigning Caller ID Numbers for Personal Greeting for Caller ID ..32 4.12 Personal Caller Name Announcement ......... 33 4.13 Live Call Screening............... 35 4.14 Recording a Two-Way Conversation ..........35 4.15 Setting Telephone Numbers for Call Forwarding to CO ....

  • Page 6: Mailbox Setup

    Section 1 Mailbox Setup 1.1 Logging in to Your Mailbox Before you access Subscriber Services, you must first open your mailbox. FROM YOUR EXTENSION Extn. No. of VPS FROM ANOTHER EXTENSION Enter the extension Off-hook . number of the VPS. FROM YOUR EXTENSION (When the Direct Mailbox Access is enabled) To receive a message...

  • Page 7: Recording Personal Greetings

    Section 1 Mailbox Setup • You will hear " For other features" only when the System Administrator or the System Manager assigns an Interview Mailbox or an extension number for Remote Call Forwarding feature to your mailbox, or authorizes you the use of the Message Waiting Notification feature or the External Message Delivery feature.
  • Page 8 Section 1 Mailbox Setup TO CHANGE OR ERASE To change To accept To erase Follow the prompts On-hook. according to your needs. • Recording a Caller ID Greeting is available only when your COS parameter is enabled. To record a Caller ID Greeting, see 4.10 Recording Personal Greetings for Caller ID.

  • Page 9: Setting, Changing And Clearing Your Password

    Section 1 Mailbox Setup 1.3 Setting, Changing and Clearing Your Password The VPS provides the option of assigning a password to your mailbox to protect the messages stored there from unauthorized access. A password should be no longer than 10 digits (using the keys 0-9). You can change your password at any time. When setting your password, avoid using obvious number combinations.

  • Page 10: Service Access Commands

    Section 1 Mailbox Setup 1.5 Service Access Commands Before routinely using the VPS, you should familiarize yourself with the Service Access Commands shown in the Appendix. The most important ones are the following: — pressing this during system prompts activates Voice Mail Service. You can record a message after entering a mailbox number at the prompt.

  • Page 11: Receiving Messages

    Section 2 Receiving Messages 2.1 Receiving Messages The VPS plays both the new and saved messages that are in your mailbox along with the date, time, and sender information pertaining to each message. Subscriber’s To repeat the message Main Menu To replay the previous message Log into your Press 1.
  • Page 12 Section 2 Receiving Messages Receiving Messages TO RECORD A MESSAGE Subscriber’s Main Menu Log into your Press 1. Press 4. Press 2 to record Record the mailbox. a message. message. TO SET DELIVERY TIME AND/OR PRIVATE STATUS Press 1 to Press 2 to accept FOR IMMEDIATE DELIVERY end recording.

  • Page 13: Message Transfer

    Section 2 Receiving Messages 2.3 Message Transfer This function allows you to transfer messages to other mailboxes. OPTION 1: Enter the mailbox Subscriber’s by NUMBER. Main Menu OPTION 2: Enter the mailbox Log into your mailbox. Press 1. Press 7. by NAME.

  • Page 14: Accessing Your Mailbox From An Outside Telephone

    Section 2 Receiving Messages • No acknowledgment will be given that the message has been transferred. • If the message is assigned as private, it cannot be transferred to other mailboxes. 2.4 Accessing Your Mailbox from an Outside Telephone Follow this procedure to check your messages remotely. •...

  • Page 15: Sending Messages

    Section 3 Sending Messages 3.1 Delivering Messages to Other Subscribers Use this feature to send the same message to several other subscribers. OPTION 1: Enter the mailbox by NUMBER Subscriber’s Main Menu OPTION 2: Enter the mailbox by NAME Log into your mailbox. Press 2.
  • Page 16 Section 3 Sending Messages • You can specify a maximum of 20 mailboxes as destinations for 1 message. TO RECORD A MESSAGE TO SET DELIVERY TIME AND/OR PRIVATE STATUS Record a message. Press 1 Press 2 to FOR IMMEDIATE DELIVERY to end accept the recording.

  • Page 17: Checking Mailbox Distribution

    Section 3 Sending Messages Sending Messages • If you pause during the recording, you must restart it within 20 s or the VPS will stop recording automatically. • You will not hear " for AM, for PM" when the System Administrator has set the time stamp of User Prompts as "24-h".

  • Page 18: Sending External Delivery Messages

    Section 3 Sending Messages Subscriber’s Main Menu Log into your mailbox. Press 6. Press 3. Press 3. Press 1 or 2 to choose the delivery list. TO DELETE To delete all To delete one Press 1 to Press 2. Make your selection. Press 1 to On-hook.
  • Page 19 Section 3 Sending Messages TO 1 RECIPIENT TO AN OUTSIDE PARTY Subscriber’s Line Access Code Main Menu Enter a Line Log into your Press 6. Press 3. Press 1. Press 1. Access Code to mailbox. seize a CO line. To insert a pause or TO AN EXTENSION special command, enter IF NEEDED...

  • Page 20: Receiving External Delivery Messages

    Messages. • Important Note: When the VPS calls to an outside line via a PRI (ISDN Primary Rate Access Interface) card of a Panasonic PBX, please be sure to add "#" after the telephone number (1112223333 in the example here): Example: 9P1112223333# Please contact your System Administrator for more explanation.

  • Page 21: Replying To External Delivery Messages

    Section 3 Sending Messages 3.6 Replying to External Delivery Messages Use this feature to reply to External Delivery Messages. IF NEEDED 4-digit Password Pick up a call Press 1 to receive Enter the password Press #. the message. that the sender assigned. from the VPS.
  • Page 22 Section 3 Sending Messages Subscriber’s Main Menu Log into your Press 6. Press 3. Press 2 to check Press 1 to change mailbox. the status. the schedule or delete the message. To cancel external message delivery To change the time and date Press 1 or 2.

  • Page 23: Special Features

    Follow the prompts On-hook. mailbox. according to your needs. • The Intercom Paging feature is available only if you are using a Panasonic KX-T series telephone system with APT/DPT Integration (see "APT Integration" and "DPT Integration" in Glossary). 4.2 Covering Extension The caller goes to the covering extension in 3 ways: •...

  • Page 24: Incomplete Call Handling Status

    Section 4 Special Features Subscriber’s Extension No. Main Menu Log into your mailbox. Press 4. Press 2. Enter the extension number. WHEN YOU REASSIGN THE COVERING EXTENSION Extension No. Press 2 Enter the new On-hook. Press 1 to accept. to change. extension number.

  • Page 25: Message Reception Mode

    Section 4 Special Features Special Features • The Intercom Paging feature is available only if you are using a Panasonic KX-T series telephone system with APT/DPT Integration (see "APT Integration" and "DPT Integration" in Glossary). 4.4 Message Reception Mode Use this feature to direct callers to either your regular or interview mailbox.

  • Page 26: Personal Group Distribution Lists

    Section 4 Special Features 4.5 Personal Group Distribution Lists Use the Personal Group Distribution List to send the same message to several mailboxes in a single operation. Up to 4 lists can be maintained with each list containing up to 20 mailbox members. Subscriber’s Group No.

  • Page 27: Deleting Group Distribution Members

    Section 4 Special Features 4.6 Deleting Group Distribution Members Use this feature to delete group members from a Group Distribution List. You can delete the members individually or altogether. Subscriber’s Group No. Main Menu Log into your Press 5. Press 4. Enter the group Press 3 to delete mailbox.
  • Page 28 Section 4 Special Features The VPS is also able to notify your beeper with the callback number of the party who left the message. The telephone number stored on the VPS for your beeper must include the beeper display command. Three features can be set for message waiting notification: Message Waiting Lamp Status, Change Device Status, and Assign Telephone Number.

  • Page 29: Interview Mailbox

    Section 4 Special Features WHEN YOU PRESS 3 TO CHANGE FOR A CO LINE IF NEEDED Line Access Code Area Code Press 1 Enter a Line Access Enter the Press 1, 2 or 3. to change. Code to seize a CO line. Area Code.
  • Page 30 Section 4 Special Features • To activate this feature, your System Manager or System Administrator must assign an Interview Mailbox to your mailbox. • One way to make your Interview Mailbox easily accessible to callers is to ask the System Administrator to add your Interview Mailbox as a keypad option to a Custom Service menu.

  • Page 31: Recording Personal Greetings For Caller Id

    Caller ID numbers, see 4.11 Assigning Caller ID Numbers for Personal Greeting for Caller ID. • This feature is available to you only if you are using a Panasonic KX-T series telephone system with APT/DPT Integration (see "APT Integration" and "DPT Integration" in Glossary).

  • Page 32: Assigning Caller Id Numbers For Personal Greeting For Caller Id

    Section 4 Special Features • When you change the greeting, follow the steps in "TO RECORD FOR THE FIRST TIME" to rerecord. 4.11 Assigning Caller ID Numbers for Personal Greeting for Caller ID Use this feature to assign Caller ID numbers for prerecorded personal greetings. Each greeting supports up to 8 Caller ID numbers.

  • Page 33: Personal Caller Name Announcement

    (Caller ID Screening), and (3) the VPS pages you by intercom (Intercom Paging). • This feature is available to you only if you are using a Panasonic KX-T series telephone system with APT/DPT Integration (see "APT Integration"...
  • Page 34 Section 4 Special Features TO ASSIGN AND RECORD FOR THE FIRST TIME Subscriber’s Main Menu TO CHANGE Log into your mailbox. Press 5. Press 5. TO ADD OR DELETE TO ASSIGN AND RECORD FOR THE FIRST TIME Caller ID No. State a caller Press 1 Press 2...

  • Page 35: Live Call Screening

    You can speak with the caller by pressing the feature key or you can stop listening to the message by replacing the handset. • This feature is available to you only if you are using a Panasonic KX-T series telephone system with APT/DPT Integration (see "APT Integration"...

  • Page 36: Setting Telephone Numbers For Call Forwarding To Co

    Remote Call Forwarding to a CO line (see 4.16 Remote Call Forwarding Set). • This feature is available to you only if you are using a Panasonic KX-T series telephone system with DPT Integration (see "DPT Integration" in Glossary).

  • Page 37: Remote Call Forwarding Set

    Answer Calls, Forward Busy or No Answer Calls, Forward to a CO Line, and Cancel Forwarding. • This feature is available to you only if you are using a Panasonic KX-T series telephone system with DPT Integration (see "DPT Integration" in...
  • Page 38 Section 4 Special Features To forward all calls Subscriber’s To forward busy calls Main Menu To forward no answer calls To forward busy or no answer calls Log into your Press 6. Press 4. To forward to a CO line) mailbox.
  • Page 39 Section 4 Special Features • Your System Administrator or System Manager must authorize this feature before it can be used. • You must program Telephone number 1 and/or Telephone number 2 beforehand in Mailbox Management (See 4.15 Setting Telephone Numbers for Call Forwarding to CO); otherwise " To telephone number 1"...

  • Page 40: Appendix

    Appendix Quick Reference...

  • Page 41: Glossary

    Glossary Glossary Alternate Extension Group Transfers the call coming into the extensions in this group following the sequence specified by "Alternate Extension Transfer Sequence". APT Integration Digital Integration between the KX-TA624 and the VPS. Auto Configuration (Available with APT/DPT Integration only.) The VPS can automatically draw information from the KX-TA624, the KX-TD816, the KX-TD1232, the KX-TA1232 or the KX-TD308.

  • Page 42: Default Setting

    Glossary Called Party ID (Sometimes referred to as Follow-On ID) Allows the PBX to dial extra digits to bring the caller directly to a specified mailbox, rather than to the General Delivery Mailbox. Caller ID Call Routing (Available with APT/DPT Integration only.) The VPS automatically sends calls from pre-assigned Caller ID numbers to the desired extension, mailbox (including System Group Distribution List) or Custom Service.
  • Page 43 Glossary Delete Message Confirmation The VPS requests confirmation from the mailbox owner before erasing a message left in the mailbox. Delivery Time The time specified by the subscriber for the VPS to deliver a prerecorded message. You can specify delivery time in External Delivery Message or when delivering a message to other subscribers (Subscriber's Guide Section 3.1).
  • Page 44 Glossary External Message Delivery Redial Allows the System Administrator to instruct the VPS when making external message deliveries how many attempts to make when the line is busy or when there is no answer. Fast Forward Puts the user 4 s ahead in the current message. Follow-On ID See Called Party ID.

  • Page 45: Interview Service

    Glossary Incomplete Call Handling Service Calls are considered incomplete when there is no answer or if the line is busy. There are 6 options for the Incomplete Call Handling Service: (1) to record a message from the caller, (2) transfer the caller to a covering extension, (3) page the mailbox owner via the PBX, (4) notify the mailbox owner via beeper, (5) transfer the caller to the operator, or...
  • Page 46 Glossary LOAD One of the utility commands that is used to load new or saved data to the VPS from a personal computer. Logical Extension (All Calls Transfer to Mailbox) An extension that always receives calls directly into its mailbox. This feature is used by subscribers who are often unavailable or who do not have a telephone.
  • Page 47 Glossary Message Retrieval Order The order in which the subscriber retrieves messages: Last In First Out (LIFO) or First In First Out (FIFO). Message Transfer Allows a subscriber to reroute a message to another mailbox unless the message was marked "private". Additional comments can be added to this message. Message Waiting Lamp Light on proprietary telephones that lights when there are messages in the mailbox.
  • Page 48 Glossary Password A combination of numbers selected by the subscriber to protect access to her mailbox. If forgotten, the System Administrator or System Manager can clear it so that the subscriber can select a new password. Personal Greetings A subscriber can record messages to greet callers. There are 3 kinds of Personal Greetings: (1) No Answer Greeting (2) Busy Signal Greeting...
  • Page 49 Glossary Remote Call Forward to CO (Available with DPT Integration only.) Allows the System Administrator to program Telephone number 1 and Telephone number 2 as the destination to which the callers are forwarded when the Remote Call Forwarding is set to an outside (CO) line. This feature must be enabled in the COS (Class of Service) setting to be utilized.

  • Page 50: Station Programming

    Glossary Station Programming Programming via the proprietary telephone. Subscriber A person who has an assigned mailbox. System Administration System programming can be performed via 2 ways: (1) Locally (personal computer connected directly to the RS-232C port of the VPS), or (2) remotely (personal computer connected via the telephone network and the external modem of the VPS).

  • Page 51: Voice Mail

    6 min. Voice Mail A general term used for messages recorded over the phone from one person to another. Voice Prompt Recorded VPS instructions to callers. These are either system prompts or user prompts. Voice Processing System (e.g., Panasonic KX-TVS50).
  • Page 52 See More Panasonic Manuals www.voicesonic.com Phone: 877-289-2829 Copyright: This manual is copyrighted by Kyushu Matsushita Electric Co., Ltd. (KME). Under the applicable copyright laws, this manual may not be reproduced in any form, in whole or part, without the prior written consent of KME and its licensee.

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