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Symptom/Message
Guide Information Not
Available.
Guide Time is Incorrect.
Video Pixels / Audio Pops.
Programming Not Authorized
- 005/013/014
Possible Cause
Your receiver was not powered off at
night to receive the nightly electronic
program guide updates.
Your receiver has not yet acquired
signal needed to gain access to the
electronic program guide.
The guide time may be incorrect
if your receiver is not physically
located at the address listed on your
DISH account.
The guide time will be incorrect if
you are using the KING Tailgater in
an area with a different time zone
than the address listed on your DISH
account.
Obstructions to the KING Tailgater's
view of the southern sky, such as
tree branches, severe rain, etc.
Your receiver's signal is low.
You may not be subscribed to the
channels you are trying to view.
Your receiver has been unplugged
or not connected to signal for a
Troubleshooting
1) Unplug the power cord of your receiver for 10
seconds and plug it back in. It may take up to
5 minutes for your receiver to power back on.
2) On the Mobile Antenna Setup Screen:
• Verify the correct state is selected.
• Once your system has found its satellites,
it may take a few minutes to download the
electronic program guide and acquire signal
before live TV appears.
N/A
1) Make sure nothing is blocking the KING
Tailgater's view of the southern sky, such
as tree branches, severe rain, or other
obstructions.
2) Unplug the power cord of your receiver for 10
seconds and plug it back in. It may take up to
5 minutes for your receiver to power back on.
3) Check that the coax cable between your
receiver and the KING Tailgater is connected
properly.
using dish.com/mychannels.
2) Unplug the power cord of your receiver for 10
seconds and plug it back in. It may take up to
5 minutes for your receiver to power back on.
3) Call 800-333-DISH (3474), select TECH and
then mention you need RV Tech Support.
When prompted by the audio menu, enter the
error number using your phone keypad and
an activation command will be sent to your
receiver.
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