Table of Contents
Advertisement
Hearing A Program
What Is Happening
The receiver front panel power light is
on and there is a good picture on the
TV set, but you do not hear any
sound.
You hear a foreign language with a
program.
Locks
What Is Happening
You set a lock (for example, a lock on
programs by ratings), but the lock
does not take effect.
You forgot the password, so that you
are unable to unlock the receiver.
Ordering a Pay-Per-View Program
What Is Happening
Someone orders a Pay-Per-View
program without your permission.
You find that you are not able to order
a Pay-Per-View program.
Possible Reason
• You may have muted the
sound, or set the volume so
low that you cannot hear it.
• The audio connections may
not be properly connected.
• You have selected Dolby
Digital/PCM when there is no
Dolby digital soundtrack.
You may have set the receiver to
select an alternate audio
language. The program may be
in a foreign language.
Possible Reason
You may not have locked the
receiver.
N/A
Possible Reason
You may have been away from
the receiver, and someone else
used it.
The receiver may not be
connected to an active
broadband Internet connection.
Reference
Troubleshooting Tables
What to Do
• Check the volume level on the TV or
audio device. Turn off the mute or
turn up the volume, as required.
• Check the audio connectors and
cables from the receiver to the TV or
the sound system.
• Check the TV speakers or the sound
system.
• In the Dolby Digital menu, select
Dolby Digital/PCM for the audio
output. If your decoder/amplifier will
not accept Linear PCM digital input,
use the analog connections instead.
Press the MENU button on your remote.
From the Main Menu, select
Preferences, then Alternate Audio,
and choose the language that you
prefer.
What to Do
You must lock the receiver to apply any
lock that you have set.
Visit the mydish.com website or call the
Customer Service Center at 1-800-333-
DISH (3474). You must be able to verify
your account informationto unlock your
receiver.
What to Do
Lock the purchase of Pay-Per-View
programs. Remember that you are
responsible for all Pay-Per-View
purchases, whether or not you
authorize such purchases. If you lock
Pay-Per-View purchases, then anyone
who wants to order a Pay-Per-View
program must enter the password.
Connect each receiver to a broadband
Internet connection for Pay-Per-View
ordering using the remote control.
103
Advertisement
Table of Contents
