Faq - NComputing L300 User Manual

NComputing L300 and L350 User Manual

FAQ

For the latest information and FAQs, please visit the NComputing online
knowledge base at:
http://www.ncomputing.com/support
Q: Must the versions of the vSpace Server software in a network be the same?
A: Different vSpace Server versions within the same environment can cause data communication
problems. Please keep all vSpace Server software updated with the latest version.
Q: When I start my access device, why is the server connection list blank? I have the vSpace Server
software on a host PC in my network. I can connect to the host PC if I provision its IP address in the
access device.
A: This condition occurs when the host and access devices are on independent subnets. The access
device can run in this mode, but servers outside the device's subnet will not automatically populate in
the server list.
Q: When I go to the device list in the administration console, why do some of my access devices never
show up in the list?
A: This condition occurs when the host and access devices are on independent subnets. The access
device can run in this mode, but its record will never appear in the administration console's device list.
Q: When I try to do a manual firmware update on the access device, why does it not connect to the host
PC and download the firmware?
A: This condition occurs when the host and access devices are on independent subnets. An access device
can run in this mode, but it can only download firmware updates when it is on the same subnet as the
host PC.
Q: When I start my access device, why does it not automatically update its firmware from the host PC
like my other access devices do?
A: This condition occurs when the host and access devices are on independent subnets. The access
device can run in this mode, but it can only download firmware updates when it is on the same subnet
as the host PC.
Q: I can't download any vSpace Server software updates.
A: Make sure that the software is registered and the correct TCP/IP ports are open (see "Product
Registration" section).
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