Things You Should Know - Samsung OfficeServ 100 Series User Manual

THINGS YOU SHOULD KNOW

USER ORIENTATION
iDCS telephones are called "keysets." They contain buttons or "keys" that are used
to access or activate the many features of your office phone system. The keys with
paper designation strips are programmable keys. This means they can be pro-
grammed for a specific function on your keyset and that same button can be
something different on another keyset. See the system manager to get your most
frequently used features assigned to your programmable keys. When changes are
made, be sure that your programmable keys are relabeled properly.
Lines from the telephone company are "C.O. lines." Calls on these lines are referred
to as "outside calls."Your system can have individual C.O. line keys or lines may be
assigned to groups. When they are in a group, you access a line by dialing an
access code or pressing a route button. For example, dial 9 or press a "LOCAL" key
to get a local outside line. If Least Cost Routing is used, pressing the "LCR" key will
automatically select a preprogrammed C.O. line according to what digits are
dialed. Each line in the system is numbered, beginning with 701, then 702, 703, etc.
Direct Station Selection (DSS) keys are programmed to ring specific stations. You
can press a DSS key instead of dialing the extension number. A DSS key lights red
when that station is busy (Busy Lamp Indication).
iDCS keysets provide distinctive ring patterns:
• Outside calls have a single ring tone repeated.
• Internal calls have a double ring tone repeated.
• Door phone calls and alarm/appointment reminders have a triple ring tone
repeated.
CALL INDICATIONS
The keys on your phone have light emitting diodes (LEDs). These are tri-colored
LEDs that light green, red or amber (green and red together).
Intercom calls, also called internal calls, always appear on your CALL buttons. They
will always light green.You can have up to eight CALL buttons, but at least two are
recommended.
Outside calls appear on individual line keys if they are assigned. When an individ-
ual line is not assigned to its own key, it will appear on a CALL button.
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