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Solving Problems
The Root Certificate Needs to be Updated
The root certificate has expired.
Solutions
Run Web Config, and then update the root certificate.
Cannot Cancel Printing from a Computer Running Mac OS X v10.6.8
There is a problem with your AirPrint setup.
Solutions
Run Web Config, and then select Port9100 as the Top Priority Protocol setting in AirPrint Setup. Select
System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), remove
the printer, and then add the printer again.
"Application for Configuring Printer Operations (Web Config)" on page 169
&
Forgot Your Password
You need help from service personnel.
Solutions
If you forget the administrator's password, contact Epson support.
A Message is Displayed on the LCD Screen
If an error message is displayed on the LCD screen, follow the on-screen instructions or the solutions below to
solve the problem.
Error Messages
Printer Error
Turn on the printer again. See your
documentation for more details.
Paper out in XX.
You need to replace Ink Cartridge(s).
The printer's borderless printing ink pad is
nearing the end of its service life. It is not a user-
replaceable part. Please contact Epson support.
The printer's borderless printing ink pad has
reached the end of its service life. It is not a user-
replaceable part. Please contact Epson support.
>
A Message is Displayed on the LCD Screen
Solutions
Remove any paper or protective material in the printer. If the error
message is still displayed, contact Epson support.
Load paper, and then insert the paper cassette all the way.
To ensure you receive premium print quality and to help protect your
print head, a variable ink safety reserve remains in the cartridge when
your printer indicates it is time to replace the cartridge. Replace the
cartridge when you are prompted to do so.
Contact Epson or an authorised Epson service provider to replace the
borderless printing ink pad*. It is not a user-serviceable part.
Select OK to resume printing.
Contact Epson or an authorised Epson service provider to replace the
borderless printing ink pad*. It is not a user-serviceable part.
Borderless printing is not available, but printing with a border is
available.
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