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OBSERVED PROBLEM
Moisture/condensation no-
ticed on windows
Heater produces a whistling
noise when burners are lit
White powder residue forming
within burner box or on adja-
f i r e - p a r t s . c o m
cent walls or furniture
Remote does not function
Excessive yellow flame in
front burner during burner
combustion
Fireplace produces a clicking/
ticking noise just after burner
is lit or shut off
Dark residue on logs inside of
their fireplace
Note: After removing all causes
of residue deposits, completely
clean fireplace and appliance
of residue before reusing ap-
pliance
126543-01A
TROUBLESHOOTING
Continued
POSSIBLE CAUSE
1. Not enough combustion/
ventilation air
1. Turning control knob to HI
position when burners are
cold
2. Air in gas line
3. Air passageways on heat-
er blocked
4. Dirty or partially clogged
burner orifice(s)
1. When heated, vapors
from furniture polish, wax,
carpet cleaners, etc. may
turn into white powder
residue
1. Battery is not installed.
Battery power is low
1. Incorrect ember place-
ment
2. Incorrect orifice
3. Not enough air
4. Gas regulator defective
1. Metal expanding while
heating or contracting while
cooling
1. Improper log placement
2. Drafts or other air currents
affecting flame pattern
3. Air holes at burner inlet
blocked
4. B u r n e r f l a m e h o l e s
blocked
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REMEDY
1. Refer to Air for Combustion
and Ventilation require-
ments (page 6)
1. Turn control knob to LO po-
sition and let warm up for a
minute
2. Operate burners until air is
removed from line. Have
gas line checked by local
natural or propane/LP gas
company
3. Observe minimum installation
clearances (see page 10)
4. Clean burners (see Cleaning
and Maintenance, page 24)
or replace burner orifice(s)
1. Turn heater off when us-
ing furniture polish, wax,
carpet cleaners, or similar
products
1. Replace 9-volt batteries in
receiver and remote control
1. Read EMBER PLACE-
MENT and correct per in-
structions
2. Replace orifice. Call techni-
cal service
3. Check burner(s) for dirt
and debris. If found, clean
burner(s) (see Cleaning and
Maintenance, page 24)
4. Replace gas regulator
1. This is normal with most
heaters. If noise is exces-
sive, contact qualified service
person
1. Properly locate logs (see
Installing Logs, page 16)
2. Eliminate source of drafts
around heater
3. Clean out air holes at burner
inlet. Periodically repeat as
needed
4. Remove blockage
27
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