LG MHES173 Series Owner's Manual page 39

us_main.book.book Page 39 Monday, October 18, 2021 10:34 AM
Problem
Improper Defrosting Cookware is not microwave safe, or cook settings were wrong.
• Test that cookware is microwave safe.
• Change defrost time or weight.
• Turn or stir food during defrost cycle.
Food does not bake Oven controls improperly set.
or roast properly
• See the Operation chapter.
Incorrect cookware or cookware of improper size being used.
• See the Operation chapter.
Moisture collects on This happens when cooking foods high in moisture.
oven window or
• This is normal.
steam comes from
oven vent
Control panel light is The LEDs on the control panel turn off after a few minutes to save energy.
not working (on
• Press any key to activate the control panel. If the controls are idle for a few minutes, the
some models)
Wi-Fi
Problem
Trouble connecting The password for the Wi-Fi network was entered incorrectly.
appliance and
• Delete your home Wi-Fi network and begin the connection process again.
smartphone to Wi-Fi
network Mobile data for your smartphone is turned on.
• Turn off the Mobile data on your smartphone before connecting the appliance.
The wireless network name (SSID) is set incorrectly.
• The wireless network name (SSID) should be a combination of English letters and
The router frequency is not 2.4 GHz.
• Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and
The appliance is too far from the router.
• If the appliance is too far from the router, the signal may be weak and the connection may
During Wi-Fi setup, the app is requesting a password to connect to the product (on
certain phones).
• Locate the network name which starts with "LG" under Settings > Networks. Note the last
LEDs will turn off again automatically.
numbers. (Do not use special characters.)
connect the appliance to the wireless router. To check the router frequency, check with
your Internet service provider or the router manufacturer.
not be configured correctly. Move the router closer to the appliance or purchase and
install a Wi-Fi repeater.
part of the network name.
- If the network name looks like LGE_Appliance_XX-XX-XX, enter lge12345.
- If the network name looks like LGE_Appliance_XXXX, enter XXXX twice as your password.
For example, if the network name appears as LGE_Appliance_8b92, then you would enter
8b928b92 as your password. In this instance, the password is case sensitive and the last 4
characters are unique to your appliance.
TROUBLESHOOTING
Possible Cause & Solution
Possible Cause & Solution
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