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Motorola MG7310 User Manual

8x4 cable modem plus n300 wireless router
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User Manual

8x4 Cable Modem
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N300 Wireless Router
MG7310

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Summary of Contents for Motorola MG7310

  • Page 1: User Manual

    User Manual 8x4 Cable Modem plus N300 Wireless Router MG7310...
  • Page 2 Do not place the cable modem in a confined space that may cause overheating. • Do not restrict the flow of air around the cable modem. • MOTOROLA and MTRLC assume no liability for damage caused by any improper use • of the cable modem.

  • Page 3: Table Of Contents

    IRELESS   Setting up an HDTV, Streaming Media Device, or Other Device 16  Accessing the Configuration Manager by Using a Browser 17  Configuring Your MG7310 to Support Devices and Applications with Special Requirements 23  ........23 AMES LAYED ON ONSOLES AND...

  • Page 4: Introduction

    Basic Installation instructions for Model MG7310 are in the Quick Start that comes with Model MG7310 and that is duplicated in Chapter 2 of this User Guide. Model MG7310 has a Configuration Manager that provides a lot of technical information about Model MG7310 and that tells you how to do some useful things as summarized below.

  • Page 5: Quick Start

            Quick Start Packaged with your MG7310 modem/router Power Cube Coax Wrench ® Ethernet Cable Velcro Cable Tie...
  • Page 6 Let’s get started If you don’t have cable Internet service, please order that from your cable service provider. Now connect your MG7310 as shown on the next panel. Connecting to a Coax Cable Soon you’ll need to connect your MG7310 to a “live”...
  • Page 7         ON/OFF button POWER Connect the supplied power cube between the power jack and an electrical outlet. WLAN button Wi-Fi on/off button WPS/RESET button ETHERNET (LAN 1-4) You can connect a computer, HDTV, game station, or other Ethernet-capable device to any of these 4 LAN ports.
  • Page 8 By now you should have: • Subscribed to cable Internet service. • Connected your MG7310. • Powered up your MG7310. To do this, the On/Off button needs to be On. Wait for the green online connection light to stop flashing and remain solidly lit.
  • Page 9 1 (877) 692 2253 1 (888) 556-1193 1 (866) 832-4726 Once your MG7310 is activated either online or by phone, your service provider will provision your MG7310 service. Typically this takes less than 5 minutes, but in some cases this may take 30 minutes or longer to complete.
  • Page 10 • You want to change the wireless router setup. For instance, maybe you’re replacing a router and want to use your existing Wireless Network Name and/or Password instead of the unique ones that come with the MG7310. • You want to set up special Internet gaming settings.
  • Page 11 Note that wireless performance depends on a number of factors. Please keep these things in mind: • Where possible, put the MG7310 in a central place so that it’s not too far away from your other wireless devices. • Try to avoid interference from other wireless devices such as Bluetooth headsets and stereos, and 2.4 GHz cordless phones and base stations.
  • Page 12       Front Panel Lights During Power up, the lights will blink for about a minute. LIGHT COLOR DESCRIPTION MG7310 power on Green OFF: MG7310 power off Power Green Blinking: Ranging in progress Connected on 1 channel Green ON: Green or †...

  • Page 13: Alternate Ways To Connect Your Coax Cable

    Alternate Ways to Connect Your Coax Cable As summarized in the Quick Start, one important connection is the coaxial cable connection that carries your cable Internet service to your MG7310. Here are the main ways you can make that connection: 1) Use the loose end of an available “live”...

  • Page 14: Connecting Devices To Your Cable Modem/Router

            Connecting Devices to Your Cable Modem/Router You can connect computers, smartphones, tablets, game consoles, security cameras, streaming media devices (like Roku, Chromecast & AppleTV), Internet-enabled HDTVs and other devices to your cable modem/router. You can connect these devices either with an Ethernet cable (a wired connection), or via Wi-Fi (a wireless connection).

  • Page 15: Connecting A Smartphone , T

    Wireless devices vary, but they all have a Wireless Settings area. There you should first select the wireless network you want, namely the wireless network name or Guest network name of the MG7310. Now enter the password for your wireless network. Make sure to turn wireless ON on your...

  • Page 16: Setting Up An Hdtv, Streaming Media Device, Or Other Device

    Network section. In that section you may need to specify that you have an Ethernet connection if that’s how you connect to the MG7310. If you want to connect wirelessly to the MG7310, you’ll need to select its wireless network name and then enter its wireless password.

  • Page 17: Accessing The Configuration Manager By Using A Browser

    Browser Model MG7310 has a Configuration Manager that provides a lot of technical information about Model MG7310 and that tells you how to do some useful things. Please note that some users will never need to use the Configuration Manager.
  • Page 18         You should see this page:     3) Type admin in the Username field. 4) Type motorola in the Password field.
  • Page 19             5) Click the Login button.
  • Page 20         This should bring you to the Basic Status and Settings page shown below.     The Basic Status and Settings page gives you information about your Internet connection, lets you view and modify your Wi-Fi privacy settings, and shows you basic information about your cable modem’s addresses and software version.
  • Page 21       You can return to the Basic Status and Settings page from any Advanced page by clicking the Motorola stylized M Logo in the upper left-hand corner of the page.     Note the circled (i) ‘information’ icons to the right of the page. You can click the icons for descriptions of entries:  ...
  • Page 22         submenu items corresponding to the selected menu item are displayed in the second row. The currently selected submenu item is indicated by a small white pointer underneath it. In this screenshot, the menu item Status and submenu item Software are selected.

  • Page 23: Configuring Your Mg7310 To Support Devices And Applications With Special

            Configuring Your MG7310 to Support Devices and Applications with Special Requirements For Games Played on Game Consoles and PCs, and Security Cameras Devices including game consoles and security cameras often require special router settings to work correctly. This may also be true of games that you play on a PC or another device.
  • Page 24             You can create forwarding rules for both IPv4 and IPv6 environments. These rules determine how data flows from the address to specified LAN addresses and ports. In this document we will describe how to create a rule for an IPv4 network.
  • Page 25               Review your game or device documentation to find the port or ports that need to be forwarded. Also, determine the IP Address that your device is using. You game or device documentation should show you where to find this.

  • Page 26: To Create A Port Forwarding Rule

            To create a port forwarding rule 1 Under Local IP Address, enter the address of the game station, PC or other device. In the case of a security camera, enter the address of the camera’s DVR. 2 Under Local Start Port, enter the starting port that your device or game needs.
  • Page 27             For games and game consoles, you may also need to enable UPnP and to set the Firewall to OFF.
  • Page 28             Click the UPnP Enable box, and click Save at the top of the Router Selections box.            ...
  • Page 29               Select Off in the IPv4 Firewall Protection pulldown, and click Save.

  • Page 30: Changing Wireless Settings

      Changing Wireless Settings The MG7310 comes set up for wireless-N with WPA2 security, with a unique wireless network name (SSID) and a unique password. There’s a good chance that you’ll want to use these settings. In that case wireless devices connecting to the Primary Network on your MG7310 will use the same wireless network name and password.
  • Page 31         This will bring you to the Basic Status and Settings page:    ...

  • Page 32: T O Change The Network Name And Wireless Guest Networks

    4. In summary, you type 192.168.0.1 in the address bar of your browser, go to that address, enter the Username admin and Password motorola, then click the Login button. This will bring you to the Basic Status and Settings page. Click the Advanced button in the upper right.
  • Page 33               To configure and enable a Guest Network: 1 Select the desired Guest Network (there are seven available). 2 Click the Save button. 3 Select Enabled and click Save to enable the selected Guest Network.

  • Page 34: Changing Firewall Settings

        Changing Firewall Settings A Firewall helps protect your Model MG7310 and the devices attached to it from harm from outsiders connecting via the Internet. Model MG7310 comes with reasonable firewall settings. The firewall allows all normal traffic to pass, but protects against well-known attacks. Normally you just leave the firewall settings in place.
  • Page 35             The firewall lets you set your protection level through IPv4 Firewall Protection, for example. By default, with the Low setting, all services are allowed. If you select Medium or High protection, the firewall will block all services except those listed in the List of Allowed Services at the bottom of the page.

  • Page 36: Tuning Wireless Performance

    Bluetooth transmitters (e.g. for headsets), or a neighbor’s wireless router. For example, in an apartment an MG7310 could be only feet away from a neighbor’s device on the other side of a shared wall.
  • Page 37         Select the Wireless Scan/Bridge page. Hover over the Wireless menu item to bring the Wireless submenu options into view, then click the Scan/Bridge submenu option. This brings you to the Wireless Scan/Bridge page:      ...
  • Page 38         Click the “Scan Wireless APs” button at the bottom of the page. This will pop up the wireless Scan Results table:     Note that as in these sample Scan Results, you may need to scroll down to see all neighboring networks.
  • Page 39         If there are many neighboring networks, you may find that most use channels 1, 6 and 11. In that case, you may find you achieve better performance by choosing an unused channel between the most-used channels, for example one of channels 3, 4, 8 or 9. You may need to experiment to find the best channel.

  • Page 40: (Wmm)

            Wi-Fi Multimedia (WMM) Another possible way to improve performance is to change Wi-Fi Multimedia (WMM) settings. From the Wireless menu, click the WMM submenu: WMM is designed to provide Quality of Service (QoS) support for traffic on your network.

  • Page 41: Parental Control

    Manager as described in chapter 6. In summary, you type 192.168.0.1 in the address bar of your browser, go to that address, enter the Username admin and Password motorola, then click the Login button. This will bring you to the Basic Status and Settings page. Click the Advanced button in the upper right.

  • Page 42: Parental Control

                Note that Parental Control is Disabled by default. You should leave it disabled until you have set up all desired Whitelists and Blacklists. Enable Parental Control once the Whitelist and Blacklist settings are complete. Select Enable, and then Save.

  • Page 43: Setting Up A Blacklist

        You may also find the device’s MAC Address by looking at the client list on your MG7310. Click Basic Router DHCP and look at the MAC Addresses in the DHCP Client List: You may have to do a little sleuthing to find your device’s MAC Address, for example by turning the device off and on again to see which MAC Address is removed and then restored to the list.
  • Page 44         Here is an example entry to block access to BadSite.com at all times: Finally, make sure to check the Enable box, and click the Save button. Click the + sign to add another site to block for this device: Now you can add another site, for example WorseSite.com, to the Blacklist: Remember to click Save.

  • Page 45: Setting Up A Whitelist

            Click the Add button to configure a blacklist for another device, if you like. When you have completed all Blackl ists, remember to Enable Parental Control at e top of the page, and click Save. Setting up a Whitelist Before you make any changes, make sure Parental Contro l at the top of the age is Disabled, and click Save if you had to change this.
  • Page 46         Here is an example entry to allow access to Jill_Site.com from 4:00 pm to 8:00 Now you can add another device, for example Joey’s PC, to the Whitelist. First click the Add button. Then enter the entry name, device MAC Address, site to allow, and start and end time for the entry.

  • Page 47: Setting Up Times When Internet

            When you have completed all Whitelists, remember to Enable Parental Control at the top of the page, and click Save. Setting up Times when Internet Access is Allowed and Not Allowed   Before you make any changes, make sure Parental Control at the top of the page is Disabled, and click Save if you had to change this.
  • Page 48         Now set the start and end times of when you want to allow the device to have Internet access. Here is an example of entries to allow Internet access in an after-school period from 5:00 pm to 10:00 pm. We have named the sample entry AfterSch:  ...

  • Page 49: Troubleshooting Tips

    What if I can’t make an Internet connection right after installation? • First turn your MG7310 off for at least 8 seconds, then on, to see if that fixes the problem. • Check the connections you’ve made to your MG7310. Power and coax connections are required, and up to 4 Ethernet connections are optional.

  • Page 50: What If I' M Gettingi

    This lets you see whether your home’s cabling is a problem. • If you’re using a splitter with your MG7310, try the MG7310 without the splitter to see if that helps. If it does, you may need to get a better splitter.

  • Page 51: What If Idon

    1. Where possible, put the MG7310 as far away as possible from interfering devices such as Bluetooth transmitters and neighbors’ Wi-Fi routers. 2. To try to pick a less used wireless channel for your MG7310, first go in to your MG7310’s Configuration Manager.

  • Page 52: Support

          Support We like to help. Please visit the support page on our Website or call our support specialists. Our Website has our Motorola Mentor information, and also provides returns and warranty information. www.motorolacable.com/support Email: support@motorolacable.com Phone: 800-753-0797...
  • Page 53         Compliance FCC Interference Statement This device has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against radio interference in a residential environment.
  • Page 54 ©MTRLC 2016 MOTOROLA and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC. and are used under license. All rights reserved.

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