Troubleshooting A Drive Or Ssd - Dell PowerEdge E31S Series Owner's Manual

Steps
1. Use a different tape cartridge.
2. Ensure that the device drivers for the tape backup unit are installed and are configured correctly. See your tape drive
documentation for more information about device drivers.
3. Reinstall the tape-backup software as instructed in the tape-backup software documentation.
4. Ensure that the interface cable of the tape drive is connected to the external port on the controller card.
5. Perform the following steps to ensure that the controller card is properly installed:
a. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
b. Remove the system cover.
c. Reseat the controller card in the expansion card slot.
d. Install the system cover.
e. Turn on the system and attached peripherals.
6. Run the appropriate diagnostic test. For more information, see the Using system diagnostics.
Next steps
If you cannot resolve the problem, see the Getting help section.
Related references
Getting help on page 201

Troubleshooting a drive or SSD

Prerequisites
CAUTION: This troubleshooting procedure can erase data stored on the drive. Before you proceed, back up all
files on the drive.
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by
your warranty. Read and follow the safety instructions that are shipped with your product.
Steps
1. Run the appropriate diagnostic test. See the Using system diagnostics section.
Depending on the results of the diagnostics test, proceed as required through the following steps.
2. If your system has a RAID controller and your drives are configured in a RAID array, perform the following steps:
a. Restart the system and press F10 during system startup to run the Dell Lifecycle Controller, and then run the Hardware
Configuration wizard to check the RAID configuration.
See the Dell Lifecycle Controller documentation or online help for information about RAID configuration.
b. Ensure that the drives are configured correctly for the RAID array.
c. Take the drive offline and reseat the drive.
d. Exit the configuration utility and allow the system to boot to the operating system.
3. Ensure that the needed device drivers for your controller card are installed and are configured correctly. For more
information, see the operating system documentation.
4. Restart the system and enter the System Setup.
5. Verify that the controller is enabled and the drives are displayed in the System Setup.
Next steps
If the problem persists, see the Getting help section.
Related references
Getting help on page 201
Troubleshooting your system 197