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Troubleshooting
WCI does not join network
Possible cause
Not enough time allowed for joining.
Wrong address
No power
Too much traffic
Outside of radio range or too many obstacles
Defective WCI
Tracer SC does not communicate with WCI
Possible cause
No power to the WCI
Wireless link on the Tracer SC
One of the devices is outside of radio range
Sensor does not communicate with WCI
Note: Error code E1 or E7 appears on the sensor.
Possible cause
Sensor/unit controller address mismatch
No power
Defective sensor or receiver (E7)
Sensor not associated (E1)
BAS-SVX40B-EN
Explanation/Resolution
Give the WCI more time to join. If the network closes before the WCI has joined, re-
open if necessary by pressing the OPEN NET button on another member WCI.
For factory addressed WCIs, verify address is correct.
Verify each WCI address after installation.
If sensor is installed, check for error code at sensor.
Initiate network formation and resolve by exception.
Ensure that:
• The WCI is wired correctly.
• The corresponding controller is wired to equipment correctly and is powered On.
Try a different channel by selecting a different net address. A better channel may be
found by trial and error or by using a purchased tool such as WiSpy.
Relocate WCI or add a repeater.
Replace
Explanation/Resolution
Ensure that the WCI is wired properly to the Tracer SC
Ensure that the wireless link on the Tracer SC is enabled and configured to match WCI
address, and is unique within the building.
Move network components to within radio range or break up networks to make them
smaller so that all components are within radio range. Alternatively, you can add a
repeater to extend the radio range.
Explanation/Resolution
Ensure that the sensor address matches the unit controller address.
Note: Be sure to match addresses rather than the direction of the arrows.
UC
ADDRESS
See "Maintenance and Troubleshooting" in the current version BAS-SVX04, Wireless
Sensors: Installation, Operation, and Maintenance.
Replace defective device
The firmware update may take up to 20 minutes to automatically associate. Press the
test button on sensor to force association. If that does not work, use Tracer TU to
update WCI to the latest firmware.
Wireless zone
sensor
Match to UC
25
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