Pontiac 2009 Vibe Owner's Manual page 292

12-2 Customer Information
STEP TWO: If after contacting a
member of dealership management,
it appears your concern cannot be
resolved by the dealership without
further help, in the U.S., call the
Pontiac Customer Assistance
Center at 1-800-762-2737. In
Canada, call General Motors of
Canada Customer Communication
Centre at 1-800-263-3777 (English)
or 1-800-263-7854 (French).
We encourage you to call the toll-free
number in order to give your inquiry
prompt attention. Have the following
information available to give the
Customer Assistance
Representative:
•
Vehicle Identification Number
(VIN). This is available from the
vehicle registration or title, or the
plate at the top left of the
instrument panel and visible
through the windshield.
•
Dealership name and location.
•
Vehicle delivery date and present
mileage.
When contacting Pontiac, remember
that your concern will likely be
resolved at a dealer's facility.
That is why we suggest you follow
Step One first.
STEP THREE — U.S. Owners:
Both General Motors and your
dealer are committed to making
sure you are completely satisfied
with your new vehicle. However, if
you continue to remain unsatisfied
after following the procedure
outlined in Steps One and Two,
you can file with the BBB Auto Line
Program to enforce your rights.
The BBB Auto Line Program is an
out of court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New
Vehicle Limited Warranty. Although
you may be required to resort to
this informal dispute resolution
program prior to filing a court action,
use of the program is free of charge
and your case will generally be
heard within 40 days. If you do not
agree with the decision given in
your case, you may reject it
and proceed with any other venue
for relief available to you.
You can contact the BBB Auto Line
Program using the toll-free
telephone number or write them at
the following address:
BBB Auto Line Program
Council of Better Business
Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
www.dr.bbb.org/goauto
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage and other
factors. General Motors reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.