Customer Information - Pontiac 2009 G8 Owner's Manual

Customer
Information
Customer Information
Customer Satisfaction
Procedure .......................12-1
Online Owner Center
Customer Assistance for
Text Telephone (TTY)
Users ..............................12-4
Customer Assistance
Offices ............................12-4
GM Mobility
Reimbursement
Program ..........................12-5
Roadside Assistance
Program ..........................12-6
Scheduling Service
Appointments ..................12-8
Courtesy Transportation
Collision Damage
Repair ...........................12-10
Reporting Safety Defects
Reporting Safety Defects
to the United States
Government
Reporting Safety Defects
to the Canadian
Government
Reporting Safety Defects
to General Motors
Service Publications
........12-3
Ordering Information
Vehicle Data Recording
and Privacy
Vehicle Data Recording
and Privacy
Event Data Recorders
®
OnStar
Navigation System
Radio Frequency
Identification (RFID)
....12-9
...................12-14
...................12-14
.........12-14
......12-15
...................12-16
.....12-16
..........................12-17
...........12-17
.......12-17

Customer Information

Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Pontiac. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by the dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE: Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service, or
parts manager, contact the owner
of the dealership or the general
manager.
12-1