Frequently Asked Questions - VeriFone V200c+ User Manual

Public | External V200c+ User Manual | Version 1.3 | August 14th, 2019

6 FREQUENTLY ASKED QUESTIONS

Q,The terminal display is blank
A. Use the following steps to check the display panel: -
1) Check all the cable connections.
2) Check the terminals power supply to be sure the outlet is supplying sufficient power.
Substitute the terminals power supply unit with another identical one if available. Contact the
merchant helpdesk for assistance with this.
3) The terminals application program might not be loaded correctly. Contact your Merchant
Helpdesk for support.
4) If the problem persists, contact your Merchant Helpdesk.
Q, Transactions are failing to process
A, There are several possible reasons why the unit may not be processing transactions. Use the
following steps to troubleshoot failures.
1) Perform a test transaction using one or more different cards to ensure the problem is not a
defective card.
2) Ensure that the card is being inserted/swiped/tapped the correct way. Refer to the
Transaction section of this manual for more information.
3) Check for communication/connection errors.
4) If the problem persists, contact your Merchant Helpdesk.
Q, Why can't I set up a Wi-Fi Connection?
A, Ensure that you have a V200c+ device, as this is not an available connection on the P400
Q, What PTS is device?
A, The V200c/V200c+ is a PTS 5.
Q, What is the Micro SD Slot for?
A, This is for internal Verifone use only, do not insert anything in to this slot.
Q, Can I have multiple networks setup on the device at once?
A, Yes, if you have a V200c+ device and the relevant cables, then you can make use of the Wi-
Fi and the Ethernet adapter at the same time.
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